Monet Software is proud to announce the release of our Workforce Management (WFM) solution for Salesforce that empowers businesses to connect with customers, partners and employees in new ways.
Monet WFM for Salesforce integrates easily with Salesforce Service Cloud or Sales Cloud case management systems to provide an advanced omnichannel WFM solution directly from Salesforce.
Agents no longer need to leave Salesforce to access essential WFM information such as schedules, adherence status, performance status, personal time off requests, and real-time alerts. The unified platform experience improves efficiency by giving agents greater visibility and empowerment.
“As consumers embrace technology, their behaviors and habits change, and their expectations grow whether they are customers or employees, which represents a considerable challenge for contact centers and help desks striving to stay competitive, deliver outstanding customer experiences and retain their employees,” said Chuck Ciarlo, CEO of Monet Software. “Companies looking to improve agent efficiency and satisfaction, as well as enhance customer experience, now have an all-in-one solution for various interaction channels in a single, unified system. As a result, our customers can produce more accurate forecasts and schedules and have a superior ability to track schedule adherence across multiple interaction channels.”
“Monet WFM for Salesforce also offers out-of-the-box integrations with over 50 cloud and on-premise Contact Center Infrastructure (CCI) and telephony systems, allowing businesses to choose the ACD system that is best for them, without changing the WFM solution that is already in place,” said Shimon Keren, SVP Products of Monet Software. “Monet WFM has a unique capability in the market that enables organizations to easily fuse CCI voice channel with Salesforce digital channels to optimize omnichannel support that customers expect.”
Monet WFM for Salesforce is available on the Salesforce AppExchange.