CKE Restaurants Holdings (CKE), parent company of Carl’s Jr. and Hardee’s restaurants, has selected Market Force Information® (Market Force) to centralize and help manage contact centre customer service initiatives for its more than 3,000 locations nationwide. Continue reading CKE Selects Market Force Information to Help Drive Contact Centre Initiatives →

Enghouse Interactive announced its latest success story, Partner Colorado Credit Union. This success further demonstrates its ability to deliver effective customer communications for credit unions across the US. Partner Colorado, a member-owned not-for-profit cooperative with total assets exceeding $350 million, serves more than 31,000 members throughout the Denver metro area. Continue reading Partner Colorado Credit Union Improves Member Experience with Enghouse Interactive →

Enghouse Interactive announced that the Louisiana Workforce Commission (LWC) is the most recent state agency to leverage the State of Louisiana’s cloud contact centre, which is based on Enghouse Interactive’s Contact Center: Service Provider (CCSP). Continue reading State of Louisiana Deploys Cloud Contact Center for Workforce Commission →