novomind AG a provider of comprehensive omni-channel commerce and customer communication software announced its participation as one of the first WhatsApp Business solution providers. As the new WhatsApp Business solution for businesses and institutions is launched on 1 August, the Hamburg-based novomind AG offer the official Business interface (API) of the successful global messaging service allowing businesses of all sectors to connect to their customers. Continue reading novomind Launches WhatsApp Business Solution with novomind iAGENT
Monthly Archives: August 2018
Announcing the Twilio API for WhatsApp
Twilio, the leading cloud communications platform announced the Twilio API for WhatsApp, allowing Twilio customers to message with their users via WhatsApp for the first time. Twilio removes the operational overhead of managing and scaling WhatsApp for developers, making it one of the fastest, most reliable and most scalable way for businesses to start communicating with the more than 1.5 billion users of WhatsApp. Continue reading Announcing the Twilio API for WhatsApp
Broadvoice Acquires YipTel, Expanding Vertical Strategy and Contact Centre Expertise
Broadvoice®, an award-winning provider of hosted voice, unified communications and SIP Trunking services for businesses, announced that it has acquired YipTel, a provider of cloud communications services based in Sandy, Utah. Details of the transaction are not disclosed. Continue reading Broadvoice Acquires YipTel, Expanding Vertical Strategy and Contact Centre Expertise
Transcom Holding AB strengthens nearshore capabilities by expansion to Albania
Transcom, the global customer experience specialist, has signed an asset transfer agreement to take over a site in Durres, Albania, currently operated by Transcom’s partner. Continue reading Transcom Holding AB strengthens nearshore capabilities by expansion to Albania
NICE Named the Market Share Leader in Workforce Management by DMG Consulting
NICE announced that it has been recognized as the market share leader in Workforce Management (WFM) based on the number of seats by independent industry analyst firm, DMG Consulting LLC. With 26.9 percent share of the WFM sector in 2017, NICE’s WFM solution holds the largest share of the market in terms of seats, resulting in the top position. Continue reading NICE Named the Market Share Leader in Workforce Management by DMG Consulting
iQor Names Gary Praznik as President & CEO
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions announced that Gary Praznik will become chief executive officer of the company, effective immediately. Continue reading iQor Names Gary Praznik as President & CEO