CLX Communications AB, a global leader in customer engagement through mobile technology announced strategic changes to sharpen its focus and capture new growth opportunities. Continue reading CLX Communications increases focus on customer engagement to capture new growth opportunities
Daily Archives: October 10, 2018
Helpshift Launches Partner Program
Helpshift, the company revolutionizing the customer service industry through its AI-powered conversational messaging platform announced the launch of the Helpshift Partner Program. The new program will deliver developer and go-to-market support for organizations that partner with Helpshift to grow their businesses, transform the customer experience, and deliver better conversations to their customers. Continue reading Helpshift Launches Partner Program
NICE Recognized as Global Market Share Leader for Speech Analytics for Seventh Year in a Row
NICE announced that it has been recognized by DMG Consulting LLC, a leading research and consulting firm, as the market share leader for speech analytics. In a new report, NICE was noted for holding the largest percentage of the total speech analytics market based on the number of contact centre seats, as it has for the past seven years. Continue reading NICE Recognized as Global Market Share Leader for Speech Analytics for Seventh Year in a Row