CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that Innovate Loan Servicing has implemented CallMiner Eureka as its speech analytics platform to drive efficiency within its contact centre and improve its collector effectiveness. Continue reading Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness
Daily Archives: November 8, 2018
Oracle Empowers Global Retailers to Streamline Omnichannel Complexity
Recent enhancements to Oracle Retail Order Management System Cloud Service provide retailers with real-time visibility into inventory and customer activity throughout the transaction lifecycle, helping brands navigate omnichannel fulfillment complexity. Continue reading Oracle Empowers Global Retailers to Streamline Omnichannel Complexity
Customer Experience: Marketers Doing it Wrong, Study Finds
Despite increasing investment from brands in marketing technology, nearly half of consumers say brands aren’t meeting their expectations when it comes to the customer experience (CX), and even fewer remember the last time a brand exceeded expectations, according to results of a global survey commissioned by Acquia. Continue reading Customer Experience: Marketers Doing it Wrong, Study Finds