Ada, a Toronto-based AI customer engagement platform, announced its partnership with AirAsia, Asia’s leading low-cost carrier. In only one month, AirAsia used Ada to build the AirAsia Virtual Allstar – 24/7 customer self-service that officially launches today in eight languages across the airline’s website and app. Continue reading AirAsia Takes off with Ada-Powered Virtual Assistant
Daily Archives: January 29, 2019
Boxever partners with HK Express to transform Customer Experience
Boxever, the personalisation platform, announces its partnership with HK Express. Boxever will work with the airline on a three year contract to help drive personalised experiences for its customers. Continue reading Boxever partners with HK Express to transform Customer Experience
A Major Wireless Service Provider Deploys OnviSource ia.Enterprise™ Intelligently Automated Solutions
OnviSource announced that a leading wireless service provider has expanded its use of ia.Enterprise Intelligently Automated (IA) Solutions from OnviSource to complete the implementation of its Digital Transformation strategy related to end-to-end Customer Experience Management (CXM). Continue reading A Major Wireless Service Provider Deploys OnviSource ia.Enterprise™ Intelligently Automated Solutions
Talkdesk enables Tuft & Needle to elevate industry customer experience standards
Talkdesk, the enterprise cloud contact centre for innovative enterprises, was chosen by Tuft & Needle as its customer support platform. The online mattress retailer brought an innovative approach to the mattress purchasing process and was quickly successful in gaining market share and disrupting their static industry. Continue reading Talkdesk enables Tuft & Needle to elevate industry customer experience standards
Qualtrics Continues Automotive Industry Leadership with Appointment of Industry Veteran David Mingle
Qualtrics, the leader in experience management announced the appointment of industry veteran and senior executive David Mingle to lead the company’s automotive practice. The world’s leading automotive brands use Qualtrics to power their experience management feedback including industry luminaries Ferrari, Ford, General Motors, Maserati and Toyota. Continue reading Qualtrics Continues Automotive Industry Leadership with Appointment of Industry Veteran David Mingle
Interactions Achieves Record Sales, Revenue and Profitability in 2018
Interactions LLC, the world’s largest stand-alone artificial intelligence (AI) company, announced record revenue, sales growth and profitability for 2018. Strong adoption of the company’s conversational Intelligent Virtual Assistant (IVA) solutions by leading global brands across industries, as well as the dynamic development of Interactions’ omnichannel capabilities that support conversations across channels, are driving the company’s growth. Continue reading Interactions Achieves Record Sales, Revenue and Profitability in 2018