Astute announced they have been selected by KIK Custom Products, one of North America’s largest manufacturers of private label consumer and industrial products, to implement consumer case management CRM, knowledge management, and consumer analytics. KIK’s Consumer Relations team will use the new system to bring a greater level of focus, efficiency, and insight to their interactions with consumers. Continue reading KIK Custom Products Selects Astute Software Suite for More Efficient & Insightful Consumer Care
Monthly Archives: January 2019
Salesforce Expands Commerce Cloud With New Platform Tools for Embedding Smart, Personalized, and Connected Shopping Experiences Anywhere
Salesforce announced new innovations across its Commerce Cloud platform that enable companies to bring artificial intelligence, visual search, inventory availability services and more to an entirely new generation of commerce experiences. Continue reading Salesforce Expands Commerce Cloud With New Platform Tools for Embedding Smart, Personalized, and Connected Shopping Experiences Anywhere
Ingenico Launches IBM Watson-enabled Chatbot to Enhance Customer Experience
Ingenico Group, the global leader in seamless payment, launched its innovative payment-enabled chatbot, which uses natural language processing (NLP) from IBM Watson to create a smooth customer experience. Watson capabilities allow Ingenico’s chatbot to better understand users’ requests once they have been inputted, whatever they may be. Continue reading Ingenico Launches IBM Watson-enabled Chatbot to Enhance Customer Experience
Coveo Adds eCommerce Veteran to Senior Management Team as Part of Rapid Growth Strategy
Coveo announced the newest addition to its senior management team, Chase Hill. Hill joins the organization as Vice President, Commerce, bringing more than 18 years of eCommerce industry experience to the company. Continue reading Coveo Adds eCommerce Veteran to Senior Management Team as Part of Rapid Growth Strategy
Virgin Wines provides bespoke customer service with Natterbox telephony platform
Natterbox, a leading provider of global voice cloud services announced that it is working with Virgin Wines, an online wine retailer and part of the Virgin family, to expand its personalised customer service offering and create a seamless journey for its clients. Continue reading Virgin Wines provides bespoke customer service with Natterbox telephony platform
Glassbox’s Web and Mobile Digital Customer Management Solution Adopted by the Four Largest US Banks
Glassbox announced that its industry-leading web and mobile Digital Customer Management solution has been adopted by all four of the largest US banks, contributing to the company’s exponential business growth in 2018. Glassbox also continued to grow its business by adding dozens of Tier 1 enterprise customers in various vertical markets. Continue reading Glassbox’s Web and Mobile Digital Customer Management Solution Adopted by the Four Largest US Banks