Monthly Archives: February 2019

Market Research

UK a Nation of Anti-Social Shoppers with Only 38% of Consumers Wanting Human Interaction When Shopping

Research by YouGov and Pegasystems has found that Brits have become antisocial shoppers with only 38% of consumers always favouring interaction with a human customer service representative rather than an automated service (such as artificial intelligence, chatbot etc.) when shopping. Continue reading UK a Nation of Anti-Social Shoppers with Only 38% of Consumers Wanting Human Interaction When Shopping →

Technology

GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots

GetJenny, a human-directed AI platform which allows companies to automate conversations and tasks with chatbots without programming, has raised €2M in seed funding to continue its expansion across the Nordics and the MENA region. Continue reading GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots →

Technology

Bright Pattern Announces Partnership with Paxyl Solutions to Provide Leading-Edge Contact Centre Technologies

Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Paxyl Solutions, a specialist in omnichannel contact centre solutions and unified technologies with the mission to help companies improve the customer experience by effectively implementing industry-leading technologies. Continue reading Bright Pattern Announces Partnership with Paxyl Solutions to Provide Leading-Edge Contact Centre Technologies →

Partnerships

AudioCodes and Jabra Partner to Deliver Unified Communications and Contact Centre Voice Solutions

AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, and Jabra, part of the GN Group and a leading developer and manufacturer of communications and sound solutions announced a partnership aimed at addressing Microsoft intelligent communications, including Microsoft Teams and Skype for Business, and contact centres environments. Continue reading AudioCodes and Jabra Partner to Deliver Unified Communications and Contact Centre Voice Solutions →