Avaya Recognized as a Leader for 2nd Consecutive Year in Aragon Research Globe™ for Unified Communications and Collaboration

Avaya announced it has been recognized as a Leader in the The Aragon Research Globe for Unified Communications and Collaboration, 2019.

Contact Centre CLUB

According to the report1, authored by Aragon Research lead analyst Jim Lundy and associate analyst Samra Anees, “Avaya has a robust portfolio of cloud and private cloud offerings that leverage its API based UCC platform. Avaya is fully committed to cloud, and its video-based offerings work out of the box or can be integrated into existing, client-facing applications. While Avaya has a large on-premise install base, the shift to cloud positions it well for the future.”

Avaya IX Workplace unified communication solutions help take collaboration and productivity to new levels, designed to incorporate calling, messaging, meetings, and team collaboration all into one, easy-to-use platform. Reducing complexity also reduces the security risks and productivity drain from having multiple solutions in the workplace. Teams are better connected and enabled, helping them to become stronger customer advocates and driving improved brand loyalty. Avaya IX Workplace can be delivered in whatever way customers prefer—on premise or private, public or hybrid cloud.

“For businesses to succeed in the future it is important for them to embrace digital transformation today,” said Jim Chirico, CEO, Avaya. “We believe that earning this distinction reflects our continued innovation and commitment to offer differentiated solutions that enhance customer experience and workforce efficiency. Avaya is investing significantly in its Unified Communications portfolio to provide customers the solutions that best meet their needs, to leverage UC, including telephony, video, mobility, messaging, meetings and team collaboration.”

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 14 major providers in a market that focuses on all forms of collaboration and communication based on its three dimensions of analysis: strategy, performance, and reach. “Leaders” are noted as having comprehensive strategies that align with industry direction and market demand, and perform effectively against those strategies.

Avaya was named an innovator in the Aragon Globe for Web and Video Conferencing in January 20192 and awarded the Innovation Award for AI in People-Centric Collaboration for Avaya Conversational Intelligence in December 2018.

1Aragon Research. “The Aragon Research Globe for Unified Communications and Collaboration, 2019” by Jim Lundy and Samra Anees, April 2019.

2Aragon Research. “The Aragon Research Globe for Web and Video Conferencing, 2019” by Jim Lundy, January 2019

Aragon Research Globe Disclaimer

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.