FCR Media reshapes its business with Vonage’s NewVoiceMedia solution

Vonage, a global business cloud communications leader announced that digital marketing agency FCR Media Belgium NV has seen major gains in customer experience and productivity by implementing the NewVoiceMedia (NVM) solution for sales and service. Vonage’s NVM solution is used by enterprises for their contact centre and inside sales needs. Continue reading FCR Media reshapes its business with Vonage’s NewVoiceMedia solution

Santander makes telephone banking more convenient than ever with combined voice and phone ID authentication

Santander has announced plans to offer telephone banking customers the option to verify their identity through an innovative combination of ‘Phone ID’ and biometric ‘Voice ID’ technology, making its authentication process simpler and more secure than ever. Continue reading Santander makes telephone banking more convenient than ever with combined voice and phone ID authentication

Serenova Announces Partnership with Key IVR to Secure Payment Collection in the Contact Centre

Serenova announced a strategic partnership with Key IVR, a prominent cloud-based secure payment provider for the contact centre. The partnership enables Serenova to offer an agent-assisted payment solution via the cloud for today’s customer focused organizations. Now even the most complex contact centres can have access to a fully-integrated, flexible solution designed to ensure their organization’s contact centre agents are never exposed to sensitive payment and card holder data. Continue reading Serenova Announces Partnership with Key IVR to Secure Payment Collection in the Contact Centre

Samsung Launches ‘Connected Care – Anytime, Anywhere’ to Enhance Customer Care Training and Service

Today’s smart connected televisions and intelligent home appliances are sophisticated devices which require a new approach to servicer training and specialized technician tools to ensure the best possible customer service. Continue reading Samsung Launches ‘Connected Care – Anytime, Anywhere’ to Enhance Customer Care Training and Service