OutSystems today announced that it has added new artificial intelligence and machine learning capabilities to its leading low-code development platform, giving organisations the power to harness automation to create self-service portals, respond to text and voice queries, improve customer service, and much more. Continue reading OutSystems Launches New Artificial Intelligence Capabilities to Accelerate Smart App Development
Monthly Archives: June 2019
IntelePeer Announces Availability of Atmosphere® Social Messaging
IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced the availability of Atmosphere® Social Messaging for popular social media and messaging channels. Continue reading IntelePeer Announces Availability of Atmosphere® Social Messaging
8×8 Deepens Channel Commitment With New Elev8 Partner Program
8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced the launch of its Elev8 Partner Program, the next phase in its expanding channel strategy aimed at delivering unmatched support and value for 8×8’s partner community. Continue reading 8×8 Deepens Channel Commitment With New Elev8 Partner Program
Avaya recognized as the 2019 Contact Center Vendor of the Year by Frost & Sullivan
Avaya was honored with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT Awards. The recognition affirms Avaya’s proven expertise and leadership in Contact Center solutions across public, private and hybrid cloud deployments. Continue reading Avaya recognized as the 2019 Contact Center Vendor of the Year by Frost & Sullivan
MindTouch Knowledge Management Solution Helps 8×8 Lay Groundwork for Best-in-Class Self-Service
MindTouch has helped 8×8 improve the customer experience, fuel self-service, and increase service and support efficiencies using its enterprise-grade, AI-powered knowledge management solution. Continue reading MindTouch Knowledge Management Solution Helps 8×8 Lay Groundwork for Best-in-Class Self-Service
Vonage Reinforces Its Position as Innovator in Programmable Business Communications With Strategic Partnership With Sendinblue
Vonage, a global business cloud communications leader, has partnered with Sendinblue, a leading provider of cloud-based email marketing and marketing automation technology, to deliver a rich email communications offering to customers via Nexmo, the Vonage API Platform. Continue reading Vonage Reinforces Its Position as Innovator in Programmable Business Communications With Strategic Partnership With Sendinblue
VIPdesk Announces Strategic Partnership with Owlet Baby Care to Deliver All Aspects of Customer Service
VIPdesk Connect (VIPdesk) an award-winning U.S. based provider of innovative outsourced customer care services, is excited to announce a strategic partnership with Owlet Baby Care to deliver comprehensive customer service for its distinguished customer base consisting of young parents. Continue reading VIPdesk Announces Strategic Partnership with Owlet Baby Care to Deliver All Aspects of Customer Service
New Research Reveals Employees Are Ready to be Empowered by Automation Technology
NICE announced the findings from its State of Automation in Customer Service survey. Findings indicated that employees understand the benefits of Robotic Process Automation (RPA) and are more willing to use it to help them deliver better service experiences. More than 2000 employees in the United States and the United Kingdom were surveyed, to understand their perception of how RPA enables them to perform their daily tasks better. Continue reading New Research Reveals Employees Are Ready to be Empowered by Automation Technology
Simply Business Contact Centre to benefit from U-WFM’s Cloud Workforce Management
U-WFM has been selected by Simply Business to provide Workforce Management in the Cloud services for its Contact Centre in Northampton. Continue reading Simply Business Contact Centre to benefit from U-WFM’s Cloud Workforce Management
Aculab and University of York gain funding award for PhD project
Aculab, a global provider of advanced speech technologies and development APIs, is pleased to announce the award of full WRoCAH PhD funding for a collaborative project with the Department of Language and Linguistic Science at the University of York entitled Towards linguistically-informed automatic speaker recognition. Continue reading Aculab and University of York gain funding award for PhD project