OutSystems Launches New Artificial Intelligence Capabilities to Accelerate Smart App Development

OutSystems today announced that it has added new artificial intelligence and machine learning capabilities to its leading low-code development platform, giving organisations the power to harness automation to create self-service portals, respond to text and voice queries, improve customer service, and much more. Continue reading OutSystems Launches New Artificial Intelligence Capabilities to Accelerate Smart App Development

Vonage Reinforces Its Position as Innovator in Programmable Business Communications With Strategic Partnership With Sendinblue

Vonage, a global business cloud communications leader, has partnered with Sendinblue, a leading provider of cloud-based email marketing and marketing automation technology, to deliver a rich email communications offering to customers via Nexmo, the Vonage API Platform. Continue reading Vonage Reinforces Its Position as Innovator in Programmable Business Communications With Strategic Partnership With Sendinblue

VIPdesk Announces Strategic Partnership with Owlet Baby Care to Deliver All Aspects of Customer Service

VIPdesk Connect (VIPdesk) an award-winning U.S. based provider of innovative outsourced customer care services, is excited to announce a strategic partnership with Owlet Baby Care to deliver comprehensive customer service for its distinguished customer base consisting of young parents. Continue reading VIPdesk Announces Strategic Partnership with Owlet Baby Care to Deliver All Aspects of Customer Service

New Research Reveals Employees Are Ready to be Empowered by Automation Technology

NICE announced the findings from its State of Automation in Customer Service survey. Findings indicated that employees understand the benefits of Robotic Process Automation (RPA) and are more willing to use it to help them deliver better service experiences. More than 2000 employees in the United States and the United Kingdom were surveyed, to understand their perception of how RPA enables them to perform their daily tasks better. Continue reading New Research Reveals Employees Are Ready to be Empowered by Automation Technology

Aculab and University of York gain funding award for PhD project

Aculab, a global provider of advanced speech technologies and development APIs, is pleased to announce the award of full WRoCAH PhD funding for a collaborative project with the Department of Language and Linguistic Science at the University of York entitled Towards linguistically-informed automatic speaker recognition. Continue reading Aculab and University of York gain funding award for PhD project

Semafone Introduces Cardprotect Relay+ for Seamless and Secure, Omni-Channel Payments

Semafone®, the leading provider of data security and compliance solutions for call and contact centres introduced Cardprotect Relay+, a new, multi-channel payments solution that enables businesses to securely accept payments through the customer engagement channel of their choice for a superior customer experience, while simplifying compliance with the Payment Card Industry Data Security Standard (PCI DSS). Continue reading Semafone Introduces Cardprotect Relay+ for Seamless and Secure, Omni-Channel Payments

KLoBot – An Enterprise Chatbot Builder Platform launches Twilio Integration to Enhance Customer Experience

KLoBot – a DIY Chatbot platform is pleased to set in motion the much-awaited integration to Twilio. With technology and social media enabling an always-on approach to business, customer expectations have been higher. Voice and Text enabled chatbots empower customer-facing organizations across numerous industries to communicate and engage with every end user seamlessly. Continue reading KLoBot – An Enterprise Chatbot Builder Platform launches Twilio Integration to Enhance Customer Experience

Vietnam Airlines Unlocks New Perspectives into Customer Experience Insights with Qualtrics

Qualtrics, the leader in experience management, today announced Vietnam Airlines, a leading airline in South East Asia and national flag carrier of Vietnam, is using Qualtrics CustomerXM™ as part of the company’s efforts to create a more robust and tailored customer experience for its 22 million annual passengers. Continue reading Vietnam Airlines Unlocks New Perspectives into Customer Experience Insights with Qualtrics