Daily Archives: May 22, 2019

Partnerships

CallMiner Partners with Teleperformance Subsidiary Praxidia to Offer Voice of the Customer Interaction Analytics Solutions

CallMiner, the leading provider of speech and customer engagement analytics solutions, today announced its partnership with consumer consultancy Praxidia Knowledge Services, a specialized subsidiary of the Teleperformance Group, to optimize agent quality and customer satisfaction for contact centres and customer experience (CX) teams across the globe. Continue reading CallMiner Partners with Teleperformance Subsidiary Praxidia to Offer Voice of the Customer Interaction Analytics Solutions →

Technology

Usabilla Named ‘Strong Performer’ in Digital Voice-Of-The-Customer Specialist Platforms Report

Usabilla, a SurveyMonkey company, announces that it has been named a Strong Performer in The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019. Forrester, one of the most influential independent research and advisory firms in the world, has evaluated various platforms in the Digital Voice of the Customer industry and recognized the most significant vendors. Continue reading Usabilla Named ‘Strong Performer’ in Digital Voice-Of-The-Customer Specialist Platforms Report →

Partnerships

Unbabel announces partnership with Google through its International Growth Program

Unbabel, the leading enterprise multilingual support provider, has launched its partnership with Global Business Solutions, provided by Google’s International Growth Team, aimed at providing enterprises with the power to support customer queries in up to 29 languages seamlessly. Continue reading Unbabel announces partnership with Google through its International Growth Program →