Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced its acquisition of In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. Continue reading Pegasystems Acquires Leading Digital Messaging Platform Provider In The Chat
Daily Archives: May 14, 2019
Hotelbeds selects Vonage’s NewVoiceMedia solution to transform service experience for global customer base
Vonage, a global business cloud communications leader announced that Hotelbeds, a leading business-to-business bedbank, has selected its NewVoiceMedia (NVM) solution to better serve its global customer-base by delivering exceptional, emotive experiences. Continue reading Hotelbeds selects Vonage’s NewVoiceMedia solution to transform service experience for global customer base
New Artificial Intelligence Application, Veeva Andi, Now Available
Veeva Systems introduced Veeva Andi, a new artificial intelligence (AI) application that embeds tailored insights and suggestions right in Veeva CRM for intelligent customer engagement. Continue reading New Artificial Intelligence Application, Veeva Andi, Now Available
Veeva Announces New Mobile and AI Innovations in Veeva CRM
Veeva Systems announced two new innovations in Veeva CRM that continue to advance compliance and digital engagement in the life sciences industry. Veeva CRM Approved Notes makes it easy for field reps to capture free text notes in Veeva CRM and leverage the power of artificial intelligence (AI) to save information without risk. Continue reading Veeva Announces New Mobile and AI Innovations in Veeva CRM
Talkdesk announces Talkdesk Agent Assist
Talkdesk, the cloud contact centre for innovative enterprises announced Talkdesk Agent Assist, a personalized conversational assistant that proactively supports frontline agents, ensuring customer experience excellence and minimal agent effort. Continue reading Talkdesk announces Talkdesk Agent Assist
Leading Australian Telecommunications Company Revolutionizes Customer Experience Through Use of NICE Cloud Maturity Model Service
NICE announced one of Australia’s leading telecommunications companies and longtime NICE Performance Management (NPM) customer has moved to the Cloud Maturity Model (CMM). This continues their longstanding history of staying on the cutting edge of new technology and always putting their customers first. Continue reading Leading Australian Telecommunications Company Revolutionizes Customer Experience Through Use of NICE Cloud Maturity Model Service