Pegasystems Acquires Leading Digital Messaging Platform Provider In The Chat

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced its acquisition of In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. Continue reading Pegasystems Acquires Leading Digital Messaging Platform Provider In The Chat

Hotelbeds selects Vonage’s NewVoiceMedia solution to transform service experience for global customer base

Vonage, a global business cloud communications leader announced that Hotelbeds, a leading business-to-business bedbank, has selected its NewVoiceMedia (NVM) solution to better serve its global customer-base by delivering exceptional, emotive experiences. Continue reading Hotelbeds selects Vonage’s NewVoiceMedia solution to transform service experience for global customer base

Veeva Announces New Mobile and AI Innovations in Veeva CRM

Veeva Systems announced two new innovations in Veeva CRM that continue to advance compliance and digital engagement in the life sciences industry. Veeva CRM Approved Notes makes it easy for field reps to capture free text notes in Veeva CRM and leverage the power of artificial intelligence (AI) to save information without risk. Continue reading Veeva Announces New Mobile and AI Innovations in Veeva CRM

Leading Australian Telecommunications Company Revolutionizes Customer Experience Through Use of NICE Cloud Maturity Model Service

NICE announced one of Australia’s leading telecommunications companies and longtime NICE Performance Management (NPM) customer has moved to the Cloud Maturity Model (CMM). This continues their longstanding history of staying on the cutting edge of new technology and always putting their customers first. Continue reading Leading Australian Telecommunications Company Revolutionizes Customer Experience Through Use of NICE Cloud Maturity Model Service

Acqueon and Vonage to Help Companies Orchestrate Hyper-Personalized Customer Journeys

Acqueon Technologies Inc., provider of AI-driven conversational engagement software for sales, marketing and customer support organizations announced a strategic partnership with Vonage, a global business cloud communications leader, to help businesses proactively orchestrate hyper-personalized, omnichannel customer journeys. Continue reading Acqueon and Vonage to Help Companies Orchestrate Hyper-Personalized Customer Journeys

LogMeIn Announces European Availability of GoToConnect and GoToRoom and Opens Call for New Channel Partners

LogMeIn announced a call for new channel and distribution partners to support its recently introduced Unified Communications & Collaboration (UCC) product, GoToConnect, and video conferencing room solution, GoToRoom along with other UCC products under the new portfolio brand, GoTo. Continue reading LogMeIn Announces European Availability of GoToConnect and GoToRoom and Opens Call for New Channel Partners