Semafone sets industry standard with highest level of payment card data security: Payment Application Data Security Standard (PA-DSS) certification

Semafone, the leading provider of data security and compliance solutions for call and contact centres, today announced that its flagship solution, Cardprotect (version 4), is now validated by the Payment Card Industry Security Standards Council (PCI SSC) against the latest version of the Payment Application Data Security Standard (PA-DSS). Continue reading Semafone sets industry standard with highest level of payment card data security: Payment Application Data Security Standard (PA-DSS) certification

Indie Campers chooses Talkdesk to enhance customer support

Talkdesk, the cloud contact centre for innovative enterprises, was chosen by Indie Campers, one of the largest campervan rental companies in Europe, to expand and optimize its customer service operations. Founded in 2013 with three rental vans, Indie Campers now operates a fleet of more than 650 vehicles in over 50 locations throughout Europe. Continue reading Indie Campers chooses Talkdesk to enhance customer support

Talkdesk innovations to power Via phone support

Talkdesk, the cloud contact centre for innovative enterprises announced that Via, the leading provider and developer of on-demand shared ride technology, selected Talkdesk Enterprise Cloud Contact Center to support its growing customer service operations. Via has experienced significant growth and is partnering with Talkdesk to provide superior customer experience as the global company scales. Continue reading Talkdesk innovations to power Via phone support

T-Mobile and Sprint announce New York as location for New T-Mobile Customer Experience Centre that will create more than 1,000 new jobs

T-Mobile US and Sprint Corporation announced that they have selected Henrietta, New York, as the location for their previously announced Greater Rochester area Customer Experience Center (CEC), subject to the close of their merger to become the New T-Mobile. Continue reading T-Mobile and Sprint announce New York as location for New T-Mobile Customer Experience Centre that will create more than 1,000 new jobs