Marlin Equity Partners (“Marlin”) is pleased to announce that it has completed the acquisition of Puzzel, a leading European provider of cloud-based contact centre software solutions. Continue reading Marlin completes the acquisition of Puzzel
Daily Archives: May 7, 2019
Puzzel receives growth investment from Marlin Equity Partners
Puzzel, a leading European omni-channel cloud contact centre software provider announced the completion of a majority recapitalisation and growth investment from Marlin Equity Partners (“Marlin”), a global investment firm with over $6.7 billion of capital under management. Continue reading Puzzel receives growth investment from Marlin Equity Partners
Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO
Genesys®, the global leader in omnichannel customer experience and contact centre solutions announced Tony Bates as its new chief executive officer (CEO), with immediate effect. Bates succeeds Paul Segre, who will continue with Genesys as chairman of the company. Continue reading Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO
Semafone sets industry standard with highest level of payment card data security: Payment Application Data Security Standard (PA-DSS) certification
Semafone, the leading provider of data security and compliance solutions for call and contact centres, today announced that its flagship solution, Cardprotect (version 4), is now validated by the Payment Card Industry Security Standards Council (PCI SSC) against the latest version of the Payment Application Data Security Standard (PA-DSS). Continue reading Semafone sets industry standard with highest level of payment card data security: Payment Application Data Security Standard (PA-DSS) certification
Indie Campers chooses Talkdesk to enhance customer support
Talkdesk, the cloud contact centre for innovative enterprises, was chosen by Indie Campers, one of the largest campervan rental companies in Europe, to expand and optimize its customer service operations. Founded in 2013 with three rental vans, Indie Campers now operates a fleet of more than 650 vehicles in over 50 locations throughout Europe. Continue reading Indie Campers chooses Talkdesk to enhance customer support
Talkdesk innovations to power Via phone support
Talkdesk, the cloud contact centre for innovative enterprises announced that Via, the leading provider and developer of on-demand shared ride technology, selected Talkdesk Enterprise Cloud Contact Center to support its growing customer service operations. Via has experienced significant growth and is partnering with Talkdesk to provide superior customer experience as the global company scales. Continue reading Talkdesk innovations to power Via phone support