Nuance announced Santander is making phone banking more seamless and secure through Voice ID, a system that leverages Nuance’s market-leading, fraud-preventing biometrics technology. Continue reading Nuance Voice Biometrics to Improve Customer Experience and Boost Security at Santander
Daily Archives: May 2, 2019
Missguided to improve customer service by using technology to analyse customer emotion
Upland Software, a leader in cloud-based Enterprise Work Management software announced Missguided has deployed Upland’s Rant & Rave Platform to help raise its customer service score by 20 percent. This will be done by giving employees throughout the business better access to real-time customer feedback, empowering them to make a difference to the customer experience in the moment. Continue reading Missguided to improve customer service by using technology to analyse customer emotion
Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot
Teleopti has launched Grant, the workforce management (WFM) chatbot, developed to help companies revolutionize their intraday automation with AI-optimized employee self-service. Teleopti’s bot assistant leverages Microsoft Azure Bot Service to deliver a more agile, efficient process for internal communication and customer service staffing. Driving intraday operations with AI technology allows companies to improve every aspect of their customer service organization from their business processes to how their employees work. Continue reading Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot
Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award
Jacada, provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announced that it has been selected as the winner in the Automating Customer Support category of the 2019 UK National Innovation Awards for its Smart Agent Assistant solution for contact centres. Continue reading Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award
Citadel Selects Avaya Solution for Next-Generation Customer Engagement
Citadel, one of the largest credit unions in Pennsylvania serving over 200,000 members, has selected the Avaya Oceana® next-generation customer engagement solution, a key component of the Avaya Intelligent Xperiences communications portfolio, to enhance its member experience and servicing capabilities. Continue reading Citadel Selects Avaya Solution for Next-Generation Customer Engagement
Contact Center Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences
NICE inContact, a NICE business announced the findings of its second annual, comprehensive global research study that gauges the changing attitudes of business contact centre leaders and consumers in key areas of customer experience. The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark, business wave, polled contact centre leaders in the United States, United Kingdom, and Australia. Continue reading Contact Center Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences