Demand Soars for Business Systems’ Wordwatch as Regulatory Requirements Rise

Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has announced a sharp rise in demand for Wordwatch, its unique multi-vendor call recording management portal. This brings together recording data from multiple call recording systems from multiple systems all in one place, for easy access, management, extraction and reporting. Continue reading Demand Soars for Business Systems’ Wordwatch as Regulatory Requirements Rise

Bright Pattern Selected by Ocular Technologies to Provide Innovative Customer Service Offering

Bright Pattern announced its partnership with Ocular Technologies, the first 100% cloud-based customer engagement provider in South Africa. Bright Pattern Contact Center software will help Ocular Technologies provide the most innovative technology to top South African brands across all industries. Continue reading Bright Pattern Selected by Ocular Technologies to Provide Innovative Customer Service Offering

8×8 Appoints Chief Information Security Officer and Completes Stringent FISMA/NIST Compliance Audit

8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced the appointment of Michael Armer as Vice President and Chief Information Security Officer and the completion of its third successful FISMA/NIST compliance audit by a federally certified auditor. Continue reading 8×8 Appoints Chief Information Security Officer and Completes Stringent FISMA/NIST Compliance Audit