Talkdesk announced trivago Hotel Relations selected Talkdesk as its contact centre solutions provider for more than 150 agents. A dedicated sales subsidiary of trivago, a global hotel search platform, trivago Hotel Relations is on a mission to establish strong relationships with hoteliers and industry partners around the world. Continue reading trivago Hotel Relations books Talkdesk to optimize contact centre
Daily Archives: May 21, 2019
Telia Norway signs partner agreement with IMImobile for Enterprise cPaaS offering
IMImobile, a global communications software provider, has signed a partner agreement with Telia Norway, with an option to extend to the wider Telia Company – the leading telecom operator in the Nordic/Baltics. Continue reading Telia Norway signs partner agreement with IMImobile for Enterprise cPaaS offering
Arvato secures three-year extension with the DfT to deliver back-office shared services
Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP implementation partner, which will see it support the department to develop and transform back office cloud solutions in line with the Government’s Future of Shared Service (FOSS) strategy. Continue reading Arvato secures three-year extension with the DfT to deliver back-office shared services
Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that Combines Digital Leadership and Listening at Scale in the Contact Centre
Verint® announced the launch of the industry’s first comprehensive, enterprise-wide view of the voice of the customer, now a cornerstone of its expanding Voice of Customer (VoC) strategy. Tailored to serve the unique needs of CX leaders, Verint Unified VoC* provides a complete view of direct, indirect and inferred VoC from across key customer engagement channels with a powerful, automated analytics engine to deliver actionable insights. Continue reading Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that Combines Digital Leadership and Listening at Scale in the Contact Centre
Freshworks Acquires Natero, a Leader in Customer Success Cloud Software
Freshworks, a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. The acquisition gives Freshworks a SaaS platform that unifies marketing, sales, support and, now, customer success. With Natero’s AI/ML-powered technology, the Freshworks platform puts actionable data in the hands of customer success professionals. Continue reading Freshworks Acquires Natero, a Leader in Customer Success Cloud Software
New Verint Global Study Reveals Drivers Shaping the Future Hybrid Workforce
Changing behaviors and digital natives are transforming the future workplace, attitudes towards automation, and what employees expect of their employers. That’s according to results announced today from a new large-scale study of more than 34,000 consumers across 18 countries from Verint®, The Customer Engagement Company™. Continue reading New Verint Global Study Reveals Drivers Shaping the Future Hybrid Workforce