SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, announced it has acquired Salesfusion, a leading provider of marketing automation solutions recognized in the Gartner Magic Quadrant for Lead Management. Continue reading SugarCRM Acquires SaaS Marketing Automation Innovator Salesfusion
BuyaCar, the UK-based online car retailer, has announced that it has selected Natterbox’s cloud-based telephony platform to improve customer service over the phone, a key element of its 5-star Trust Pilot rating. Continue reading BuyaCar driven to Natterbox’s all-encompassing telephony platform for improved customer experience
Contact centres are still wasting precious time on administration instead of servicing customers. Colin Hay at Puzzel believes the answer is, quite literally, staring you in the face. Here are 5 tips for improving the customer experience using the latest agent desktop applications. Continue reading Is on-screen clutter getting in the way of good customer service?
Sitel Group, a leading global customer experience management company announced it was recognized by Information Services Group (ISG) as a leader in three quadrants in ISG’s Global Contact Center / Customer Experience Services Archetype Report. Continue reading ISG Recognizes Sitel Group as Leader in Global Contact Center and Customer Experience Services
Adobe and Software AG announced a partnership to help companies transform their customer experience management (CXM) by bringing together customer data from across multiple enterprise systems into a centralized and actionable real-time customer profile. Adobe and Software AG will create integrations between Adobe Experience Platform and Software AG’s webMethods Integration and API management services. Continue reading Adobe and Software AG Partner to Advance Customer Experience Management