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Daily Archives: May 24, 2019

Market Research

IDA Ireland Launches new report on Customer Experience Sector in Ireland

May 24, 2019 Sam Heggie-Collins

IDA IRELAND has launched a new report detailing the extent to which 5,000 jobs in the Customer Experience (Cx) sector in Ireland will be affected by technological and generational forces over the coming years. Continue reading IDA Ireland Launches new report on Customer Experience Sector in Ireland →

Technology

Bright Pattern Contact Center Now Available on Microsoft AppSource

May 24, 2019 Sam Heggie-Collins

Bright Pattern, a leading provider of omnichannel cloud contact center software for innovative companies, announced the availability of Bright Pattern Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Continue reading Bright Pattern Contact Center Now Available on Microsoft AppSource →

Appointments

G3 Comms names Mark Thompson as new chairman

May 24, 2019 Sam Heggie-Collins

G3 Comms, the business communications integrator and global network provider, has announced the appointment of Mark Thompson as Chairman with immediate effect. Thompson brings strategic insight and over two decades of industry experience to the role. Continue reading G3 Comms names Mark Thompson as new chairman →

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