IPI, the digital contact centre specialist, today announced that it has been awarded a place on the Crown Commercial Service (CCS) coveted Network Services 2 (NS2) Framework. IPI was one of a selection of SMEs to be chosen to deliver data access services (Lot 1). IPI also bid for places on lots for IP Telephony and Contact Centre Services, which CCS expects to award in due course.
The new £5 billion framework will go live for customer use in August 2019 and is expected to last four years. NS2 (RM3808) replaces the existing Network Services (RM1045) framework and will provide public sector organisations with access to specialist contractors for telecommunications and network services across 13 lots.
“IPI is proud to be one of the selected specialists chosen to be part of this pivotal framework,” said Mike Ing, Managing Director at IPI. “Our proven track record in delivering next generation technology, coupled with our unrivalled consultancy services, makes us the ideal partner for government and public sector organisations as they migrate to NS2. We look forward to the next stage of the process, and working with organisations as they embark on a journey of digital transformation.”
It will now be even easier for the public sector to access IPI’s services. Under the terms of the contract, IPI will be able to supply data access across the whole of the UK public sector and its associated bodies & agencies, the voluntary sector, charities, and/or other private organisations, acting as managing agents or procuring on behalf of the public sector delivering services of a public nature.
This latest contract builds on IPI’s success in the sector – previously being part of the G-Cloud 8 framework with its cloud-based two-factor authentication solution, Ascend ID. IPI has also worked with a range of public sector organisations, including central & local government and the NHS to supply contact centres solutions, as well as associated service and technology including security, IT, networking and unified communications.
IPI is focused on creating intelligent contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company has more than 300 customers and support more than four million transactions and 55,000 agents every day.
IPI partners with the industry’s leading vendors – including Avaya, Blue Prism, CX Company, Gamma, Genesys, Microsoft, Teleopti, Verint and VMWare – to provide a complete suite of contact centre solutions, available in the cloud, on-premise, or as a managed service. These bespoke solutions cover every component of the contact centre – from call routing, unified communications, networking and security, right up to emerging technologies, such as AI chatbots and Robotic Process Automation. It also offers a range of professional services and devOps support, delivered by its highly accredited team of contact centre experts.
Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines.