Cromwell puts Confirmit at heart of strategic Customer Experience Programme

Cromwell, a leading UK and international supplier of high-quality industrial tools and services, has launched a strategic Customer Experience (CX) programme, underpinned by Confirmit Horizons, to enhance its long-term commitment to delivering a truly customer-focused service. Continue reading Cromwell puts Confirmit at heart of strategic Customer Experience Programme

TELUS International to Acquire Competence Call Center

TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, is pleased to announce plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation. Continue reading TELUS International to Acquire Competence Call Center

TELUS Corporation announces agreement to acquire Competence Call Center through TELUS International

TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, announced that it has agreed to acquire privately-owned Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation, for approximately €915 million (approximately C$1.3 billion) consisting of debt and equity, subject to customary closing adjustments. Continue reading TELUS Corporation announces agreement to acquire Competence Call Center through TELUS International

NICE inContact CXone Powers Record Number of Interactions on Cyber Monday

NICE inContact announced that CXone, the world’s #1 cloud customer experience platform, saw digital interactions soar on Cyber Monday 2019, outpacing the volume of 2018 interactions by 78%. CXone ensured that millions of customers were able to experience seamless digital-first omnichannel interactions with businesses on the highest volume online shopping day of the year. Continue reading NICE inContact CXone Powers Record Number of Interactions on Cyber Monday

Selligent Selected for Cisco SolutionsPlus Program to Deliver Data-Powered Omnichannel Customer Experiences to the Contact Centre

Selligent, the intelligent omnichannel experience platform announced that it has joined Cisco’s SolutionsPlus program, bringing customer experience-driven solutions to Cisco’s customers. Selligent complements Cisco’s new Cognitive and Collaborative Contact Center suite of products, delivering powerful technology that enables businesses to execute and influence the entire customer journey. Continue reading Selligent Selected for Cisco SolutionsPlus Program to Deliver Data-Powered Omnichannel Customer Experiences to the Contact Centre

Verint Announces Plan to Separate into Two Independent Publicly Traded Companies

Verint® announced that its Board of Directors has unanimously approved proceeding with a plan to separate Verint into two independent companies: one of which will consist of its customer engagement business, and one of which will consist of its cyber intelligence business. Verint expects to complete the separation shortly after the end of Verint’s next fiscal year ending January 31, 2021. Continue reading Verint Announces Plan to Separate into Two Independent Publicly Traded Companies