Human connection combined with bots – the best presence brands can give customers this holiday season

Matt Matsui, Chief Product Officer at Calabrio, explains that brands can build customer loyalty during this festive period by making customers feel important, heard and connected. And they can achieve that with a data-informed omnichannel experience, rather than relying too heavily on bots… Continue reading Human connection combined with bots – the best presence brands can give customers this holiday season

Twilio Enables Businesses to Send Verified, Branded SMS so Consumers Can Trust the Authenticity of the Content They Receive

Twilio, the leading cloud communications platform announced the addition of Verified SMS to the Twilio platform, making it possible for the customers that rely on Twilio to send authenticated and branded SMS. With Twilio, the complexity of authentication across channels is abstracted away, helping to future-proof businesses for a new era of communication where trust is a prerequisite for customer engagement. Continue reading Twilio Enables Businesses to Send Verified, Branded SMS so Consumers Can Trust the Authenticity of the Content They Receive

Verint Intelligent Virtual Assistant Solution Receives Highest Ratings from Opus Research for Third Consecutive Year

Verint® announced it has been ranked among the top Intelligent Assistant (IA) solution vendors in Opus Research’s 2019 “Decision Makers’ Guide to Enterprise Intelligent Assistants.” The report is the most comprehensive assessment of today’s leading providers in natural language processing, machine learning, Artificial Intelligence (AI), and analytics that power automated virtual agents and digital self-service solutions. Continue reading Verint Intelligent Virtual Assistant Solution Receives Highest Ratings from Opus Research for Third Consecutive Year

AudioCodes Expands Collaboration with AWS and Amazon Chime to Enable Business Phone Call Analytics

AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced that it has expanded its collaboration with Amazon Web Services (AWS) to allow customers to benefit from advanced phone call analytics such as transcription and sentiment analysis from AWS. Continue reading AudioCodes Expands Collaboration with AWS and Amazon Chime to Enable Business Phone Call Analytics

LogMeIn Enters into Definitive Agreement to be Acquired by Affiliates of Francisco Partners and Evergreen Coast Capital

LogMeIn, a leading provider of cloud-based connectivity, today announced that it has entered into a definitive agreement (or the “Agreement”) to be acquired in a transaction led by affiliates of Francisco Partners, a leading technology-focused global private equity firm, and including Evergreen Coast Capital Corporation (“Evergreen”), the private equity affiliate of Elliott Management Corporation (“Elliott”), for $86.05 per share in cash. Continue reading LogMeIn Enters into Definitive Agreement to be Acquired by Affiliates of Francisco Partners and Evergreen Coast Capital

Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure

Aspect announces the general availability of Aspect Workforce Management™ v19 on Microsoft Azure. This represents a critical step taken on Aspect’s product roadmap toward offering its full suite of cloud contact centre software solutions in a cloud-neutral deployment, enabling businesses to adopt and utilise enterprise-class software on the premises or cloud environment of their choice. Continue reading Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure

8×8 Expands Technology Platform and World-Class Elev8 Channel Partner Program to Include VARs

8×8 announced that its technology platform and world-class Elev8 Partner Program have been expanded to include Value-Added Resellers (VARs). After growing the referral partner program this year to more than 1,000 active channel agents, and investing further in enablement and technology integration, 8×8 is now making its platform available for the global VAR community. Continue reading 8×8 Expands Technology Platform and World-Class Elev8 Channel Partner Program to Include VARs