Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions introduced Avaya Cloud Office™ by RingCentral®. Continue reading Avaya and RingCentral Introduce Avaya Cloud Office™, Making Cloud Communications Simple
Daily Archives: February 3, 2020
Boxever Delivers Customer-Insight-Fuelled Web Optimisation
Boxever, the market-leading personalisation platform, is launching a web optimisation solution that gives marketers direct access to real-time browsing and customer behaviour analytics to inform more relevant online targeting, testing and optimisation. Continue reading Boxever Delivers Customer-Insight-Fuelled Web Optimisation
IST Networks BOTTER Chatbot Now Available on the Genesys AppFoundry
IST Networks has announced Botter Chatbot is now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. Genesys is the global leader in omnichannel customer experience and contact centre solutions that power 25 billion of the world’s best customer experiences each year. Continue reading IST Networks BOTTER Chatbot Now Available on the Genesys AppFoundry
Quarter of water customers let down by poor response to billing problems
More than 7 million UK households have had a negative experience when facing an issue with their bill, according to new research. Continue reading Quarter of water customers let down by poor response to billing problems
E-voluciona and Jacada Expand Partnership to Drive Innovation in Customer Service through RPA and Virtual Assistance
Jacada, a global leader in customer service automation, announces an expanded collaboration agreement with E-voluciona, a pioneer in Digital Process Outsourcing. Continue reading E-voluciona and Jacada Expand Partnership to Drive Innovation in Customer Service through RPA and Virtual Assistance
SBLI insures total customer happiness with eGain
eGain, the leading provider of omnichannel customer engagement solutions announced that the Savings Bank Mutual Life Insurance Company of Massachusetts (SBLI) has selected eGain to provide great customer and agent experiences. Continue reading SBLI insures total customer happiness with eGain