Avaya and RingCentral Introduce Avaya Cloud Office™, Making Cloud Communications Simple

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions introduced Avaya Cloud Office™ by RingCentral®. Continue reading Avaya and RingCentral Introduce Avaya Cloud Office™, Making Cloud Communications Simple

IST Networks BOTTER Chatbot Now Available on the Genesys AppFoundry

IST Networks has announced Botter Chatbot is now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. Genesys is the global leader in omnichannel customer experience and contact centre solutions that power 25 billion of the world’s best customer experiences each year. Continue reading IST Networks BOTTER Chatbot Now Available on the Genesys AppFoundry

CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surge

CallMiner has recorded another strong year of growth amidst growing demand for its technology worldwide. In the fiscal year ending Dec. 31, 2019, the company closed a $75 million investment from Goldman Sachs, reporting a three-year compound annual growth rate (CAGR) of 30%. Continue reading CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surge