Creative Virtual, a world leader in customer and employee engagement solutions, announced a commercial partnership with Spitch AG, the leading developer of enterprise speech solutions in Switzerland. The collaboration will utilise the best-of-breed technologies of both companies to provide their customers with innovative self-service solutions. Continue reading Creative Virtual and Spitch AG Announce Partnership to Bring Speech Recognition and Conversational AI Together in Omnichannel Solutions →

Behavioral Signals, a Los Angeles-based software company and leading provider in emotion artificial intelligence for speech recognition technology, announces its partnership with Neuraswitch to offer emotion and behavioral call summaries as part of their Customer Experience Analysis Solution. Continue reading Behavioral Signals Partners with Neuraswitch to Advance Customer Experience Analysis Solution →

PCI Pal®, the global provider of secure payment solutions, has announced the launch of PCI Pal Digital. Combined with its existing Agent Assist and IVR payment solutions, PCI Pal Digital enables a true omnichannel secure payments environment for businesses and contact centres taking payments across the globe. Continue reading PCI Pal® Launches PCI Pal Digital for Omnichannel Payment Security →