NICE announced the launch of NEVA Unlimited, a first-of-its-kind, all-inclusive automation package, built to drive successful automation implementations. With NEVA Unlimited, enterprises that purchase NEVA (NICE Employee Virtual Attendant) now receive complimentary unattended automation robots1. Continue reading NICE Introduces Game-Changing Robotic Process Automation Offering to Fast-Track Adoption and Success
Daily Archives: February 6, 2020
eGain partners with Avaya to deliver digital-first customer engagement
eGain, the leading provider of omnichannel customer engagement solutions announced that it has partnered with Avaya to accelerate digital transformation of customer engagement. Continue reading eGain partners with Avaya to deliver digital-first customer engagement
DRUID Teams Up with Vonage to Enable AI Powered Virtual Assistants on WhatsApp
DRUID, a company specialized in developing intelligent virtual assistants for enterprise companies, has announced a strategic technology partnership with Vonage, a global business cloud communications leader that provides API solutions for messaging, chat, social media, video and voice apps. Continue reading DRUID Teams Up with Vonage to Enable AI Powered Virtual Assistants on WhatsApp
Cresta Launches with $21M of Funding
Cresta, a company whose mission is to enable office workers to be Experts on Day One®, announced $21M in funding from Greylock Partners, Andreessen Horowitz, Andy Bechtolsheim, Mark Leslie and Vivi Nevo. Cresta also announced that its transformative software for contact centres, a $310 billion market, is now available to the public. Continue reading Cresta Launches with $21M of Funding
Medallia to Acquire Video Feedback Platform, LivingLens
Medallia, the global leader in experience management announced they entered into a definitive agreement to acquire LivingLens, the video feedback platform, to humanize feedback and bring the voice of the customer and employee to life. Continue reading Medallia to Acquire Video Feedback Platform, LivingLens
ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS)
ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has partnered with NICE to launch the first release of its Customer Engagement Optimization Services (CEOS) offering. CEOS phase 1 is comprised of two solutions from NICE, the world’s leading provider of cloud and on-premises enterprise software solutions, namely Interactive Voice Response Optimization (IVRO) and Nexidia Analytics. Continue reading ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS)