NICE Introduces Game-Changing Robotic Process Automation Offering to Fast-Track Adoption and Success

NICE announced the launch of NEVA Unlimited, a first-of-its-kind, all-inclusive automation package, built to drive successful automation implementations. With NEVA Unlimited, enterprises that purchase NEVA (NICE Employee Virtual Attendant) now receive complimentary unattended automation robots1. Continue reading NICE Introduces Game-Changing Robotic Process Automation Offering to Fast-Track Adoption and Success

DRUID Teams Up with Vonage to Enable AI Powered Virtual Assistants on WhatsApp

DRUID, a company specialized in developing intelligent virtual assistants for enterprise companies, has announced a strategic technology partnership with Vonage, a global business cloud communications leader that provides API solutions for messaging, chat, social media, video and voice apps. Continue reading DRUID Teams Up with Vonage to Enable AI Powered Virtual Assistants on WhatsApp

ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS)

ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has partnered with NICE to launch the first release of its Customer Engagement Optimization Services (CEOS) offering. CEOS phase 1 is comprised of two solutions from NICE, the world’s leading provider of cloud and on-premises enterprise software solutions, namely Interactive Voice Response Optimization (IVRO) and Nexidia Analytics. Continue reading ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS)

Major Airline Selects Bright Pattern Cloud Contact Center Software

A leading airline and travel company known for innovative customer experience has recently selected Bright Pattern Contact Center software powered by AI for its omnichannel contact centre platform. With nearly 40 years of experience in leisure travel, the company offers low-fare alternatives to other airlines with exceptional customer experience. Continue reading Major Airline Selects Bright Pattern Cloud Contact Center Software

Qualtrics Appoints Customer Experience Industry Veteran to Run its Market-Leading CustomerXM Business

Qualtrics, the leader in customer experience and creator of the experience management category announced the appointment of customer experience industry veteran Brian Stucki to lead the Qualtrics CustomerXM™ business. Stucki is responsible for leading the global strategy, growth, delivery, and operations of Qualtrics’ customer experience offerings. Continue reading Qualtrics Appoints Customer Experience Industry Veteran to Run its Market-Leading CustomerXM Business