NICE Introduces Game-Changing Robotic Process Automation Offering to Fast-Track Adoption and Success

NICE announced the launch of NEVA Unlimited, a first-of-its-kind, all-inclusive automation package, built to drive successful automation implementations. With NEVA Unlimited, enterprises that purchase NEVA (NICE Employee Virtual Attendant) now receive complimentary unattended automation robots1. Continue reading NICE Introduces Game-Changing Robotic Process Automation Offering to Fast-Track Adoption and Success

DRUID Teams Up with Vonage to Enable AI Powered Virtual Assistants on WhatsApp

DRUID, a company specialized in developing intelligent virtual assistants for enterprise companies, has announced a strategic technology partnership with Vonage, a global business cloud communications leader that provides API solutions for messaging, chat, social media, video and voice apps. Continue reading DRUID Teams Up with Vonage to Enable AI Powered Virtual Assistants on WhatsApp

ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS)

ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has partnered with NICE to launch the first release of its Customer Engagement Optimization Services (CEOS) offering. CEOS phase 1 is comprised of two solutions from NICE, the world’s leading provider of cloud and on-premises enterprise software solutions, namely Interactive Voice Response Optimization (IVRO) and Nexidia Analytics. Continue reading ConvergeOne and NICE Announce Launch of Customer Engagement Optimization Services (CEOS)