Speechmatics, a UK leader in any-context speech recognition technology that enables companies to rapidly build innovative applications, has expanded its 3-year partnership with interaction recording and quality monitoring company Liquid Voice. Continue reading Liquid Voice and Speechmatics expand partnership to minimize GDPR-related risk and protect vulnerable customers
Daily Archives: February 26, 2020
MaritzCX & Inmoment Join Forces
InMoment and MaritzCX, recognised market leaders and proven innovators in the global customer experience (CX) sector announced they have entered into a definitive agreement to combine the two companies. Continue reading MaritzCX & Inmoment Join Forces
Using Artificial Intelligence to build a great future for CX
AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman says it pays to tread with caution, despite all the success stories and shares his top 3 Tips for before you begin. Continue reading Using Artificial Intelligence to build a great future for CX
Hosting service HOUST takes up residence in Talkdesk cloud for customer service solutions
Talkdesk® announced HOUST selected Talkdesk to power its Client Success and Guest Support teams. Formerly Airsorted, HOUST is a property management company using technology to create an infrastructure for the fast-growing sharing community. Continue reading Hosting service HOUST takes up residence in Talkdesk cloud for customer service solutions
Poly exhibits its latest wireless UC portfolio at Call Centre World
Poly (formerly Plantronics and Polycom) a global communications company that powers meaningful human connection and collaboration, is exhibiting its latest, powerful unified communications (UC) portfolio at Call Centre World (CCW) in Berlin in March 2020. Continue reading Poly exhibits its latest wireless UC portfolio at Call Centre World
Talkdesk announces Business Transformation Services for expert-led transition to cloud solutions
Talkdesk®, Inc., the cloud contact centre for innovative enterprises announced Talkdesk Business Transformation Services, to guide companies through contact centre transformations that provide an easy and seamless transition from on-premises platforms to modern cloud solutions. Continue reading Talkdesk announces Business Transformation Services for expert-led transition to cloud solutions