Liquid Voice and Speechmatics expand partnership to minimize GDPR-related risk and protect vulnerable customers

Speechmatics, a UK leader in any-context speech recognition technology that enables companies to rapidly build innovative applications, has expanded its 3-year partnership with interaction recording and quality monitoring company Liquid Voice. Continue reading Liquid Voice and Speechmatics expand partnership to minimize GDPR-related risk and protect vulnerable customers

Talkdesk announces Business Transformation Services for expert-led transition to cloud solutions

Talkdesk®, Inc., the cloud contact centre for innovative enterprises announced Talkdesk Business Transformation Services, to guide companies through contact centre transformations that provide an easy and seamless transition from on-premises platforms to modern cloud solutions. Continue reading Talkdesk announces Business Transformation Services for expert-led transition to cloud solutions

Salesforce Signs Definitive Agreement to Acquire Vlocity

Salesforce signed a definitive agreement to acquire Vlocity. Built natively on the Salesforce platform, Vlocity is a leading provider of industry-specific cloud and mobile software for the world’s top communications, media and entertainment, energy, utilities, insurance, health and government organizations. Continue reading Salesforce Signs Definitive Agreement to Acquire Vlocity