Liquid Voice and Speechmatics expand partnership to minimize GDPR-related risk and protect vulnerable customers

Speechmatics, a UK leader in any-context speech recognition technology that enables companies to rapidly build innovative applications, has expanded its 3-year partnership with interaction recording and quality monitoring company Liquid Voice. Continue reading Liquid Voice and Speechmatics expand partnership to minimize GDPR-related risk and protect vulnerable customers

Talkdesk announces Business Transformation Services for expert-led transition to cloud solutions

Talkdesk®, Inc., the cloud contact centre for innovative enterprises announced Talkdesk Business Transformation Services, to guide companies through contact centre transformations that provide an easy and seamless transition from on-premises platforms to modern cloud solutions. Continue reading Talkdesk announces Business Transformation Services for expert-led transition to cloud solutions

Salesforce Signs Definitive Agreement to Acquire Vlocity

Salesforce signed a definitive agreement to acquire Vlocity. Built natively on the Salesforce platform, Vlocity is a leading provider of industry-specific cloud and mobile software for the world’s top communications, media and entertainment, energy, utilities, insurance, health and government organizations. Continue reading Salesforce Signs Definitive Agreement to Acquire Vlocity

New Research on Leading Retailers Reveals Vital Balance of Customer Experience and Operational Efficiency

The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing customer satisfaction rankings of 25 preeminent retailers announced by Verint®.  Continue reading New Research on Leading Retailers Reveals Vital Balance of Customer Experience and Operational Efficiency

Pindrop® to Unveil Deep Voice 3, Extending Company’s Lead in Voice Security

Pindrop®, the pioneer in voice security and authentication, announced the launch of Deep Voice™ 3, the new version of its market-leading voice recognition technology. Built on advanced machine learning and deep neural networks, Deep Voice 3 is designed to more accurately recognize the voice of callers at a contact centre with less speech. Continue reading Pindrop® to Unveil Deep Voice 3, Extending Company’s Lead in Voice Security