Noetica – A British company, developing software products for the global contact centre market announced that it has partnered with Xdroid to integrate its machine learning and artificial intelligence (AI) powered real-time voice analytics, with Noetica’s contact centre and telephony solution platform. The joint solution has been implemented at a large contact centre in the UK. Continue reading Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions
Daily Archives: February 10, 2020
Shattering the myth – why there’s more to outsourcing than cutting costs
In a market that is increasingly becoming defined by a ‘lowest-cost’ approach, it’s time to shatter the myth that out-sourcing is simply a cost cutting exercise. Continue reading Shattering the myth – why there’s more to outsourcing than cutting costs
8×8 and EveryCloud expand partnership into South West contact centre market
8×8, a leading integrated cloud communications provider announced its expansion into the South West of England with leading cloud communications consultancy, EveryCloud. Continue reading 8×8 and EveryCloud expand partnership into South West contact centre market
Upland Software Acquires Localytics
Upland Software, a leader in cloud-based enterprise work management software, has acquired Localytics, a leading provider of mobile app personalization and analytics solutions. Continue reading Upland Software Acquires Localytics
Verint Recognized for Market Leadership in Intelligent Virtual Assistant Solutions
Verint® announced it has been named a leader by industry analyst firm Ovum in Intelligent Virtual Assistant (IVA) solutions in a comparison report, Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020-21*. Continue reading Verint Recognized for Market Leadership in Intelligent Virtual Assistant Solutions
Speechmatics caps major growth with US expansion
Speechmatics, a UK leader in any-context speech recognition technology, has opened its first US office in Denver, Colorado to capitalize on major US export growth. It marks the Cambridge company’s third overseas office opening in three months, following its recent expansion into the Czech Republic and India, and caps a year which has seen the machine learning company double its revenue and workforce. Continue reading Speechmatics caps major growth with US expansion