VCC Live, A Cloud-based Contact Center Software provider, has secured a $2.4M investment from Budapest-based venture capital and private equity firm, PortfoLion. The funds will be used to accelerate product development and expand internationally. Continue reading VCC Live Secures $2.4M in Series A Funding From Venture Capital and Private Equity Firm PortfoLion
Daily Archives: February 24, 2020
Medallia Completes Acquisition of LivingLens
Medallia, the global leader in experience management announced it has completed the acquisition of Liverpool-based video feedback platform provider, LivingLens. Continue reading Medallia Completes Acquisition of LivingLens
HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability
Hinduja Global Solutions (HGS), a global leader in business process management (BPM) announced it has been recognized in NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) as a leader in CX Improvement Capability in the Retail & CPG sectors. The evaluation analyzes the performance of vendors offering customer experience (CX) services in the retail and CPG sectors. Continue reading HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability
Tritium Digitally Transforms Global Communications with RingCentral Cloud Solution
Tritium, an Australian technology company that designs and manufactures the world’s most advanced DC fast and high-power chargers for electric vehicles, has selected RingCentral Australia a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, as its new global communications solution. Continue reading Tritium Digitally Transforms Global Communications with RingCentral Cloud Solution
Citizens Willing to Share Personal Data with Government in Exchange for Enhanced Customer Services, Accenture Survey Finds
The majority of citizens are willing to share personal information with government agencies in exchange for better service, according to a global study issued by Accenture. Continue reading Citizens Willing to Share Personal Data with Government in Exchange for Enhanced Customer Services, Accenture Survey Finds