The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact centre supplier Puzzel. The new agreement covers If’s contact centres in four countries. Continue reading Puzzel delivers new chat bot solution to insurance company If
Daily Archives: February 25, 2020
Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys
Marketers and customer experience practitioners recognize the value of streamlined access to insights to drive exceptional experiences that are personalized and predictive. Now the partnership* between Verint® and Adobe will support more personalized customer journeys by combining experience data from the Verint Experience Cloud along with data from the Adobe Experience Platform. Continue reading Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys
PUMA sets sights on new personal best for customer engagement with Emarsys
PUMA, one of the world’s leading sports brands, has announced a global partnership with Emarsys, the world’s only omnichannel customer engagement platform built to accelerate business outcomes, to enhance its delivery of uniquely personalized communications to customers across multiple channels and points of sale. Continue reading PUMA sets sights on new personal best for customer engagement with Emarsys
Calzedonia selects Medallia for Digital Customer Experience
Medallia announced Calzedonia has selected Medallia for digital experience management of its e-Commerce sites. The solution enables Calzedonia brands to capture feedback from customers on the Web and integrate it with data from retail stores, contact centres and other channels. Continue reading Calzedonia selects Medallia for Digital Customer Experience
Node4 Launches ‘N4Engage’
Node4, the cloud, data centre and communications provider, has announced the launch of N4Engage, a division dedicated to its Unified Communications (UC) and collaboration products, to better serve its customers in this sector, as well as maximise on the market potential of these technologies. Continue reading Node4 Launches ‘N4Engage’
NICE Achieves the Highest and Furthest Overall Position in Gartner’s Magic Quadrant for Workforce Engagement Management
NICE announced its recognition as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management1 report for the fourth consecutive year. NICE is positioned again this year with the highest position on the ‘Completeness of Vision’ and furthest position on the ‘Ability to Execute’ axes, respectively. Continue reading NICE Achieves the Highest and Furthest Overall Position in Gartner’s Magic Quadrant for Workforce Engagement Management