Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys

Marketers and customer experience practitioners recognize the value of streamlined access to insights to drive exceptional experiences that are personalized and predictive. Now the partnership* between Verint® and Adobe will support more personalized customer journeys by combining experience data from the Verint Experience Cloud along with data from the Adobe Experience Platform. Continue reading Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys

PUMA sets sights on new personal best for customer engagement with Emarsys

PUMA, one of the world’s leading sports brands, has announced a global partnership with Emarsys, the world’s only omnichannel customer engagement platform built to accelerate business outcomes, to enhance its delivery of uniquely personalized communications to customers across multiple channels and points of sale. Continue reading PUMA sets sights on new personal best for customer engagement with Emarsys

NICE Achieves the Highest and Furthest Overall Position in Gartner’s Magic Quadrant for Workforce Engagement Management

NICE announced its recognition as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management1 report for the fourth consecutive year. NICE is positioned again this year with the highest position on the ‘Completeness of Vision’ and furthest position on the ‘Ability to Execute’ axes, respectively. Continue reading NICE Achieves the Highest and Furthest Overall Position in Gartner’s Magic Quadrant for Workforce Engagement Management

Calabrio Named a Visionary in Gartner Magic Quadrant for Workforce Engagement Management

Calabrio, the customer experience intelligence company, has been named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management1 (WEM). This is the fourth consecutive year Calabrio has been named a Visionary for its ability to execute and completeness of vision. Continue reading Calabrio Named a Visionary in Gartner Magic Quadrant for Workforce Engagement Management