Jacada Broadens Hyperautomation and Actionable Intelligence with Interact 12 Release

Jacada, a global leader in customer service automation software, announces the recent release of Interact 12.0 – the customer service automation platform that delivers hyperautomation, powers conversational AI, personalizes multimodal experiences, and is built on a low-code, no-code robot factory. Continue reading Jacada Broadens Hyperautomation and Actionable Intelligence with Interact 12 Release

Talkdesk announces Virtual Agent, the first of 20 product announcements in 2020 to improve customer experience and agent engagement

Talkdesk® announced Virtual Agent, a new product delivering artificial intelligence to customer self-service applications. Virtual Agent, powered by Talkdesk iQ, is a conversational, intelligent assistant deployed on the voice channel allowing businesses to serve customers even when the contact centre is closed. Continue reading Talkdesk announces Virtual Agent, the first of 20 product announcements in 2020 to improve customer experience and agent engagement

CCT expands offerings with LumenVox speech and authentication suite

LumenVox, a global leader in speech and authentication solutions, officially partners with CCT Solutions, Germany to advance speech technology and positively transform the customer experience. CCT Solutions will integrate LumenVox’ solutions into their expanse of customer projects and market LumenVox as a featured solution partner. Continue reading CCT expands offerings with LumenVox speech and authentication suite

Cover Chooses Twilio Flex to Power its Customer Service Experience

Twilio, the leading cloud communications platform, announced that Cover has selected Twilio Flex to power its customer communications. Twilio Flex, a programmable contact centre platform, gave Cover the control to build a customized contact centre that delivers a differentiated customer and agent user experience. Continue reading Cover Chooses Twilio Flex to Power its Customer Service Experience

PSCU Leverages NICE Portfolio to Improve Enterprise Efficiency, Experience for Credit Unions and Members

NICE announced that PSCU, a premier payments credit union service organization, has expanded its relationship with NICE. Looking to enhance service, improve enterprise efficiency, increase scalability and provide an advantage to their credit unions and their members, PSCU selected NICE’s wide portfolio of solutions to enhance its approach to providing an unparalleled experience for its Owner credit unions and their members. Continue reading PSCU Leverages NICE Portfolio to Improve Enterprise Efficiency, Experience for Credit Unions and Members

Intouch Insight Ltd. to Acquire a Customer Experience Measurement Company

Intouch Insight Ltd announces that on February 11th it has signed a non-binding Letter of Intent (“LOI”) to purchase the assets of an arm’s length North American customer experience measurement company (the “Vendor”), subject to TSX Venture Exchange approval (the “Acquisition”). Continue reading Intouch Insight Ltd. to Acquire a Customer Experience Measurement Company