Jacada, a global leader in customer service automation software, announces the recent release of Interact 12.0 – the customer service automation platform that delivers hyperautomation, powers conversational AI, personalizes multimodal experiences, and is built on a low-code, no-code robot factory. Continue reading Jacada Broadens Hyperautomation and Actionable Intelligence with Interact 12 Release
Daily Archives: February 13, 2020
Talkdesk announces Virtual Agent, the first of 20 product announcements in 2020 to improve customer experience and agent engagement
Talkdesk® announced Virtual Agent, a new product delivering artificial intelligence to customer self-service applications. Virtual Agent, powered by Talkdesk iQ, is a conversational, intelligent assistant deployed on the voice channel allowing businesses to serve customers even when the contact centre is closed. Continue reading Talkdesk announces Virtual Agent, the first of 20 product announcements in 2020 to improve customer experience and agent engagement
Vonage Continues International Expansion, Adds New Paris Office
Vonage, a global business cloud communications leader, is increasing its presence in France by adding an office in central Paris for the company’s sales, alliances and customer support teams in the region, while offering room for growth. Continue reading Vonage Continues International Expansion, Adds New Paris Office
CCT expands offerings with LumenVox speech and authentication suite
LumenVox, a global leader in speech and authentication solutions, officially partners with CCT Solutions, Germany to advance speech technology and positively transform the customer experience. CCT Solutions will integrate LumenVox’ solutions into their expanse of customer projects and market LumenVox as a featured solution partner. Continue reading CCT expands offerings with LumenVox speech and authentication suite
Cover Chooses Twilio Flex to Power its Customer Service Experience
Twilio, the leading cloud communications platform, announced that Cover has selected Twilio Flex to power its customer communications. Twilio Flex, a programmable contact centre platform, gave Cover the control to build a customized contact centre that delivers a differentiated customer and agent user experience. Continue reading Cover Chooses Twilio Flex to Power its Customer Service Experience
PSCU Leverages NICE Portfolio to Improve Enterprise Efficiency, Experience for Credit Unions and Members
NICE announced that PSCU, a premier payments credit union service organization, has expanded its relationship with NICE. Looking to enhance service, improve enterprise efficiency, increase scalability and provide an advantage to their credit unions and their members, PSCU selected NICE’s wide portfolio of solutions to enhance its approach to providing an unparalleled experience for its Owner credit unions and their members. Continue reading PSCU Leverages NICE Portfolio to Improve Enterprise Efficiency, Experience for Credit Unions and Members