Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Afiniti, the leading provider of AI-based behavioral pairing technology, announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya IX™ Contact Center portfolio that enables companies of all sizes and industries to improve customer interactions and employee engagement by optimally pairing customers with contact centre agents using artificial intelligence. Continue reading Avaya and Afiniti Introduce Avaya AI Routing with Afiniti AiRo
Enghouse Interactive has signed leading ICT solutions provider, MJ Flood Technology, as a new member of its EMEA partner programme. The new collaboration arrangement provides MJ Flood Technology with the accreditation to sell, implement and support the Enghouse Interactive Communications Centre (CC) and Quality Management Suite (QMS) to customers across multiple vertical sectors. Continue reading MJ Flood Technology and Enghouse Interactive Announce Partnership
TELUS Corporation and its global arm, TELUS International – a customer experience innovator that designs, builds and delivers next-generation digital solutions for some of the world’s most established brands, today confirmed the close of their previously announced acquisition of Competence Call Center (CCC). TELUS International now holds a 100% interest in CCC. Continue reading TELUS Corporation Completes Acquisition of Competence Call Center Through TELUS International
In a bid to make customer queries as effortless as possible, NI Water has launched an online virtual assistant. Continue reading NI Water Launches Online Virtual Assistant for ‘Free Flowing’ Information
Today’s businesses need to deliver more than personalized products and offers, they need to deliver on customer expectations for security and convenience at every moment. Experian’s annual Global Identity and Fraud Report found that the keys to meaningful online customer engagement are identifying and recognizing consumers time after time. Continue reading More than half of consumers across the globe don’t feel recognized when interacting with businesses digitally
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced Pega Express™ – a new low-code software development methodology seamlessly integrated within Pega Platform™. Continue reading Pega makes Low-Code App Development faster And easier with new Pega Express
Nectar Services Corp., the leader in the development and deployment of proactive unified communications and contact centre monitoring and performance management software for the voice, video and collaboration market, today announced a powerful integration between its Customer Experience (CX) Assurance and Nectar Diagnostics offerings.
Citi Commercial Cards has launched an intelligent virtual agent (“IVA”) capability within its call centres in the United States leveraging technology from Interactions, a leading conversational AI company. Continue reading Citi Commercial Cards Enhances Client Satisfaction with Launch of Intelligent Virtual Agent