Avaya Spaces Provides New Capabilities For Cloud-Based Collaboration and Meetings

Enabling an increasingly distributed and mobile workforce, Avaya has added new capabilities to Avaya Spaces that embrace a multiexperience approach by centralizing voice, video, messaging, chat and task management in one place to improve productivity and increase employee satisfaction. Continue reading Avaya Spaces Provides New Capabilities For Cloud-Based Collaboration and Meetings

LendingPoint Chooses Vonage’s Unified Communications and Contact Centre Solutions to Drive Growth and Transform Customer Experiences

Vonage, a global business cloud communications leader announced that LendingPoint, a data and technology platform provider for financial institutions, has chosen Vonage for its unified communications and contact centre solutions to power all of LendingPoint’s communication channels. Continue reading LendingPoint Chooses Vonage’s Unified Communications and Contact Centre Solutions to Drive Growth and Transform Customer Experiences

Vodafone Spain Selects Amdocs’ Unified Digital Engagement Capabilities As Part Of Its Digital-First Strategy

Amdocs, a leading provider of software and services to communications and media companies announced that Vodafone Spain will use Amdocs’ digital engagement capabilities to unify its customer journeys across multiple online channels for quick and more personalized experiences. Continue reading Vodafone Spain Selects Amdocs’ Unified Digital Engagement Capabilities As Part Of Its Digital-First Strategy

Glovo delivers optimal customer experience with 2,400 agents on Talkdesk Enterprise Cloud Contact Center

Talkdesk®, the cloud contact centre for innovative enterprises announced Glovo selected Talkdesk as its contact centre solution. Glovo is an on-demand courier service that purchases and delivers any product through its mobile app. Continue reading Glovo delivers optimal customer experience with 2,400 agents on Talkdesk Enterprise Cloud Contact Center