Playvox announced the acquisition of Trainbox, a learning management software company.
“Trainbox is a great team with a robust product that brings innovation and new functionality to the training and learning apps of the Playvox Agent Optimization Suite,” said Oscar Giraldo, Founder and CEO of Playvox. “We’re excited to welcome the Trainbox team to the Playvox family and to extend these capabilities to our clients.”
By acquiring Trainbox, Playvox will enhance and improve gamification, interactivity and personalization in the company platform. In doing so, it will make the learning and training apps even more dynamic, effective, and interactive for customer service agents around the world. Playvox will now offer a state-of-the-art learning system.
Although it’s Playvox’s first acquisition, Giraldo said the company is always eyeing ways to enhance the Playvox platform and bring customers the greatest value possible in optimizing agent-centric customer service operations.
Giraldo said that value can come in two forms – organic and through acquisition.
“From the organic standpoint, we are constantly developing new features and functionalities for our platform, and we will continue to do so,” he said. “From the inorganic perspective, this acquisition makes so much sense for us and for our customers. Playvox clients highly value the ability to consolidate various different vendor solutions in a one-stop shop. This acquisition enables us to further strengthen this value proposition by elevating our eLearning solution specifically built to improve the customer experiences of our clients.”
Giraldo is convinced Playvox’s addition of Trainbox will improve the overall training experience for customer service operations teams, beyond the capabilities Playvox offers today – and will bring these innovations to market rapidly.
Some of the engaging features of Trainbox include:
- Interactive content – videos, challenges, and interactive games
- Personalized, customizable digital certificates for course completion
- Interactive questionnaires to measure new knowledge acquisition in a fun way
The Trainbox platform will be integrated into the Playvox Agent Optimization Suite over the next several months.