Jacada, Inc., a global leader in customer service automation software, announced that it has been positioned by Gartner as a Niche Player in the 2020 Magic Quadrant for Workforce Engagement Management (WEM) Software. Continue reading Jacada Positioned in 2020 Gartner Magic Quadrant for Workforce Engagement Management Report →

Calabrio, the customer experience intelligence company, has been named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management1 (WEM). This is the fourth consecutive year Calabrio has been named a Visionary for its ability to execute and completeness of vision. Continue reading Calabrio Named a Visionary in Gartner Magic Quadrant for Workforce Engagement Management →

Clarabridge experienced a ground-breaking year in 2019, seeing significant growth in its analytics solution and increasing its footprint in key industry verticals such as financial services, healthcare, digital commerce, CPG, transportation and retail. Continue reading Clarabridge Announces Breakout Growth in 2019 →