Verint® announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report*.
Gartner indicates that WEM Magic Quadrant Leaders “provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available.”
Report co-authors and Senior Research Directors, Jim Davies and Jim Robinson wrote, “The emergence of workforce engagement management software characterizes the evolution of the established, multibillion-dollar workforce optimization software market. An emphasis on improving the operational performance of customer service staff persists. Recording and assessing employee performance and forecasting and scheduling optimum staffing levels remain key activities, driven by tight integration and workflow across these functional domains.” They further elaborate that “engaged employees are essential to achieve customer service ambitions and overall customer experience.”
“We believe this recognition continues to validate Verint’s commitment to WEM,” says Verint’s President, Elan Moriah. “We have a proven track record of continuously innovating in ways that deliver business impact to our customers and the market at-large.”
As The Customer Engagement Company, Verint helps organizations advance their own customer engagement programs, engage and support their employees, achieve operational efficiencies and grow revenue. Verint’s comprehensive Customer Engagement solutions leverage artificial intelligence, automation and the cloud to provide customer interaction and workflow capabilities as well as advanced analytics that our customers use to convert structured and unstructured business data into actionable insights.
Learn more at www.verint.com/engagement.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.
Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
*Source: Gartner, Inc. Magic Quadrant for Workforce Engagement Management by Jim Davies and Jim Robinson, February 20, 2020.