Vision Critical introduced its latest innovations to improve customer experience. Touchpoint is a new cloud-based application that enables brands to create quick and engaging interactions with broader customer bases while also extending the already deep functionality within the Sparq communities platform to collect actionable customer insights. Continue reading Vision Critical Introduces Touchpoint App For Broad Engagement
Monthly Archives: April 2020
Cupola Ensures Business Continuity for Its Customers with Enhancements to Contact Centre Capabilities
Recognizing the urgent need for organizations to maintain business continuity through the current global crisis, Cupola Teleservices, the Middle East’s pioneer in outsourced contact centre services has worked with Avaya, its trusted partner for advanced contact centre and collaboration solutions, to further enhance its contact centre capabilities. Continue reading Cupola Ensures Business Continuity for Its Customers with Enhancements to Contact Centre Capabilities
The Coca-Cola Company announces strategic partnership with Microsoft to transform global engagement and experiences
The Coca-Cola Company announced a five-year agreement with Microsoft to standardize its business operations on Microsoft’s cloud and deliver rich new digital experiences that will provide innovative solutions to modernize how the company engages with employees and customers. Continue reading The Coca-Cola Company announces strategic partnership with Microsoft to transform global engagement and experiences
Vocalcom reinvents the customer experience with Vocalcom Hermes360
Vocalcom, the global leader in customer experience and omnichannel contact centre solutions, unveils its new contact centre solution Vocalcom Hermes360, available in the Cloud or on-premise. Intuitive, omnichannel, and AI-ready, Vocalcom Hermes360 allows contact centres to improve the agent experience and customer satisfaction at the same time, regardless of location or communication channel used. Continue reading Vocalcom reinvents the customer experience with Vocalcom Hermes360
C3.ai selects Microsoft Dynamics 365 and Teams to power the next phase of growth
C3.ai, a leading innovator in enterprise AI software for accelerating digital transformation, announced plans to collaborate with Microsoft Corp. to enhance C3.ai’s global customer experience and elevate sales performance using intelligent cloud technology. Continue reading C3.ai selects Microsoft Dynamics 365 and Teams to power the next phase of growth
Talkdesk launches Talkdesk CXTalent and Talkdesk Academy
Talkdesk® announced Talkdesk CXTalent™, a talent job platform for agents, supervisors and system administrators that connects skilled individuals seeking work-from-home jobs with innovative companies hiring contact centre workforce. Continue reading Talkdesk launches Talkdesk CXTalent and Talkdesk Academy