How we as humans communicate is changing, so it makes sense that the way we interact with brands is changing, too. Astute surveyed a broad swath of American consumers to better understand how people want to communicate with brands. Continue reading Astute Publishes Original Research That Finds How Consumers Want to Speak with Brands is Changing
Monthly Archives: April 2020
[24]7.ai Named a Leader in Digital-First Customer Service 2020 Evaluation by Independent Research Firm
[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that it has been recognized as a leader in The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020. [24]7.ai received a differentiated rating in five of ten criteria, including agent experience, customer experience, routing and queuing, chatbots, and roadmap. Continue reading [24]7.ai Named a Leader in Digital-First Customer Service 2020 Evaluation by Independent Research Firm
Five9 Assists International Medical Device Enterprise to Move to the Cloud within 48 Hours
Five9 announced that the company enabled a major international medical device manufacturer to move their insurance verification operations to the cloud in under 48 hours. Continue reading Five9 Assists International Medical Device Enterprise to Move to the Cloud within 48 Hours
Cirrus launches new FastTrack180 Homeworking solution
Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced its FastTrack180 homeworking solution for businesses looking to switch rapidly to remote working. The homeworking solution simply requires agents to have access to a web browser and a mobile phone or landline. Continue reading Cirrus launches new FastTrack180 Homeworking solution
CitNOW Drives Business Transformation with Vonage
Vonage announced that CitNOW has implemented Vonage’s fully-integrated unified communications and contact centre solutions to drive better customer experiences and support its global expansion. Continue reading CitNOW Drives Business Transformation with Vonage
Pandora Chooses Medallia to Understand and Optimize Digital Experience
Medallia, the global leader in experience management announced Pandora, the world’s leading jewelry brand known for its customizable charm bracelets, rings, and necklaces, has selected Medallia Experience Cloud to provide a unified view of the customer experience across critical digital touchpoints. Continue reading Pandora Chooses Medallia to Understand and Optimize Digital Experience