SugarCRM, the company that helps organizations deliver exceptional customer experiences, announced the launch of Sugar Integrate, to help companies more easily and efficiently integrate with more than 200 business applications. Continue reading SugarCRM Launches Sugar Integrate
Monthly Archives: April 2020
Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home During Coronavirus Pandemic
Noetica – A British company, developing software products for the global contact centre market, announced that it is working with Contact Solutions Limited, to enable agents to work from home during the COVID-19 pandemic. Continue reading Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home During Coronavirus Pandemic
NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid Shift-Swap and Extra Hours
NICE announced that it is seeing a significant uptake in agents adapting their contact centre schedules in response to the recent outbreak of COVID-19. Agents were highly engaged in helping their contact centres rapidly meet the unprecedented change in demand by leveraging NICE’s Employee Engagement Manager (EEM) solution. Continue reading NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid Shift-Swap and Extra Hours
NorthStar Home Goes to Remote Customer Engagement with 8×8
8×8 announced NorthStar Home, one of the most trusted names in home security and automation in North America, deployed the 8×8 X Series cloud communications and contact centre solution to enable its contact centre agents and employees to work remote in support of more than 60,000 customers nationwide. Continue reading NorthStar Home Goes to Remote Customer Engagement with 8×8
ConvergeOne Expands Mid-Market Portfolio through C1CX with Avaya Cloud Office™
ConvergeOne, a leading global IT services provider of collaboration and digital infrastructure solutions, announced that it has expanded its mid-market portfolio through the launch of ConvergeOne Cloud Experience (C1CX) with Avaya Cloud Office. Continue reading ConvergeOne Expands Mid-Market Portfolio through C1CX with Avaya Cloud Office™
IBM Offers “Watson Assistant for Citizens” to Provide Responses to COVID-19 Questions
With COVID-19 affecting 206 countries, areas and territories, IBM is helping government agencies, healthcare organizations and academic institutions throughout the world use AI to put critical data and information into the hands of their citizens. Continue reading IBM Offers “Watson Assistant for Citizens” to Provide Responses to COVID-19 Questions