Bright Pattern announces its partnership with NewGO, leading provider of CX solutions, to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with NewGO professional services provides the most innovative and effortless omnichannel solution to midsize and enterprise companies. Continue reading Bright Pattern Announces Partnership with NewGO to Power Digital Transformation for Contact Centres
Monthly Archives: April 2020
AWS Announces General Availability of Amazon Augmented Artificial Intelligence (A2I)
Amazon Web Services (AWS), an Amazon.com company, announced the general availability of Amazon Augmented Artificial Intelligence (A2I), a fully managed service that makes it easy to add human review to machine learning predictions to improve model and application accuracy by continuously identifying and improving low confidence predictions. Continue reading AWS Announces General Availability of Amazon Augmented Artificial Intelligence (A2I)
Genesys Expands Executive Team with Proven SaaS Executives
Genesys® announced three strategic additions to its executive team, including Eva Majercsik as chief people officer (CPO). To strengthen its Multicloud Solutions business unit, the company also named John Hernandez as senior vice president and general manager for Genesys Engage™ and Raj Patel as senior vice president of cloud engineering and operations. Continue reading Genesys Expands Executive Team with Proven SaaS Executives
Europe’s Largest Tech Incubator, Level39, Empowers Fast-growth Startups to Work Remotely with 8×8
8×8 announced Level39, Europe’s largest incubator of tech companies, has deployed the 8×8 X Series platform to improve communications and enable remote working in response to the UK COVID-19 lockdown. Continue reading Europe’s Largest Tech Incubator, Level39, Empowers Fast-growth Startups to Work Remotely with 8×8
New Research Shows Almost Two Thirds of Adults Have Experienced Phone Fear
Almost two thirds (63%) of UK adults have experienced phone fear – feeling reluctant or nervous about making or receiving a routine phone call – with almost one in five (19%) stating they feel it “all of the time”. This is according to research from cloud telephony specialist, Natterbox. Continue reading New Research Shows Almost Two Thirds of Adults Have Experienced Phone Fear
Mopinion announces integration with digital experience analytics software Contentsquare
Mopinion is proud to announce a new and robust software integration with Contentsquare. This powerful alliance between digital experience analytics and customer feedback combines meaningful context from the customer journey with in-depth voice of the customer data, giving users a full view of the digital customer experience. Continue reading Mopinion announces integration with digital experience analytics software Contentsquare