QStory, a leading Real-Time Automation provider has appointed David O’Reilly to its Board of Directors as a Non-Executive Director. O’Reilly will provide a huge amount of valuable experience across multiple businesses and sectors. Continue reading QStory appoints David O’Reilly to board as Non-Executive Director
Monthly Archives: April 2020
Medallia to Acquire Real Time Speech to Text Platform, Voci Technologies
Medallia, the global leader in experience management announced they entered into a definitive agreement to acquire Voci Technologies, the real-time speech to text platform. Continue reading Medallia to Acquire Real Time Speech to Text Platform, Voci Technologies
Vocalcom accelerates its growth strategy
Vocalcom, the global leader in customer experience and omnichannel contact centre solutions in the Cloud, demonstrates strong ambitions with two-digit growth and reorganizes its executive committee to assist this new dynamic. Continue reading Vocalcom accelerates its growth strategy
Remote Working – 5 Steps to success with integrated Workforce Management
The COVID-19 pandemic has required many business leaders to reconsider how to make a success of remote working. With increased pressure from customers and unpredictable call volumes, managing and motivating key contact centre workers are especially challenging. Børge Astrup, CEO of Puzzel discusses how integrated Workforce Management (WFM) can help. Continue reading Remote Working – 5 Steps to success with integrated Workforce Management
Syntec has launched CardEasy Digital
Syntec has launched CardEasy Digital to provide PCI DSS-compliant card payment services worldwide for digital communication channels in contact centres such as e-mail, SMS, webchat, WhatsApp, social media and chatbots. Consumers expect to be able to be communicate with merchants and pay them securely via whichever channel they choose. Continue reading Syntec has launched CardEasy Digital
SAP Makes Support Experience Even Smarter with Machine Learning and AI Enhancements
SAP announced several updates, including the Schedule a Manager and Ask an Expert Peer services, to its Next-Generation Support approach focused on the customer support experience and enabling customer success. Continue reading SAP Makes Support Experience Even Smarter with Machine Learning and AI Enhancements