Five9 announced the launch of an Agent-Expert Consultation experience which seamlessly enables contact centre agents to access the subject matter expertise of any Zoom Phone users in the organization. As a result, agents can now answer questions more quickly and accurately. Continue reading Five9 Partners with Zoom to Provide Enhanced Agent-Expert Consultation →

AT&T* unveiled its new AT&T Cloud Contact Center platform empowering businesses to rapidly and cost-effectively transform their customer experience through a superior omnichannel experience. Continue reading AT&T Cloud Contact Center Platform Helps Businesses Rapidly Deliver an Enhanced Customer Experience →