Who’s calling? Whistl publishes definitive guide to UK consumers call centre use and performance expectations

Poor call centre experience of an unhelpful attitude pushes over half of customers away causing customers to become frustrated and leave according to Whistl. The leading delivery management company in the UK has undertaken research with a representative sample of 1000 UK consumers to understand their use of and attitudes to call centres. Continue reading Who’s calling? Whistl publishes definitive guide to UK consumers call centre use and performance expectations

Kustomer Acquires Automation Technology Company Reply.ai

Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced today it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies scale intelligent customer service without compromising experience. Continue reading Kustomer Acquires Automation Technology Company Reply.ai

Essex County Council and Provide CIC launch virtual helpline for vulnerable residents in seven days

Essex’s most vulnerable residents now have dedicated access to support during the COVID-19 crisis, following the design and build of a virtual contact centre in just seven days. Cinos, a specialist provider of integrated audio-visual and communication solutions, Tiger, a specialist unified communications (UC) data analytics company, Provide CIC and Essex County Council have worked together to create the Essex Welfare Service. Continue reading Essex County Council and Provide CIC launch virtual helpline for vulnerable residents in seven days