Poor call centre experience of an unhelpful attitude pushes over half of customers away causing customers to become frustrated and leave according to Whistl. The leading delivery management company in the UK has undertaken research with a representative sample of 1000 UK consumers to understand their use of and attitudes to call centres. Continue reading Who’s calling? Whistl publishes definitive guide to UK consumers call centre use and performance expectations
Daily Archives: May 14, 2020
Kustomer Acquires Automation Technology Company Reply.ai
Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced today it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies scale intelligent customer service without compromising experience. Continue reading Kustomer Acquires Automation Technology Company Reply.ai
Essex County Council and Provide CIC launch virtual helpline for vulnerable residents in seven days
Essex’s most vulnerable residents now have dedicated access to support during the COVID-19 crisis, following the design and build of a virtual contact centre in just seven days. Cinos, a specialist provider of integrated audio-visual and communication solutions, Tiger, a specialist unified communications (UC) data analytics company, Provide CIC and Essex County Council have worked together to create the Essex Welfare Service. Continue reading Essex County Council and Provide CIC launch virtual helpline for vulnerable residents in seven days
Leader Insights Roundtable Series, Path to the New Normal: “What’s Next in CX”
Teleperformance is hosting the third installment of its Leader Insights Roundtable Series, Path to the New Normal, focusing on “What’s Next in CX”, on May 19th at 5pm UK time. Continue reading Leader Insights Roundtable Series, Path to the New Normal: “What’s Next in CX”
NHS Dumfries & Galloway eases COVID-19 test results anxiety
Scottish NHS Board launches proactive messaging solution to update staff and patients quickly on Covid-19 test results. Continue reading NHS Dumfries & Galloway eases COVID-19 test results anxiety
WhatsApp Chats Between Users and Brands Grew 500% in April
Customer habits and relationships with companies were altered during the Covid-19 pandemic. Aivo, a company specialized in artificial intelligence customer service solutions, made a study among its clients to identify this new reality. Continue reading WhatsApp Chats Between Users and Brands Grew 500% in April