Outsourcing company BYC Aqua share how to successfully transition to home working

Making the move to home working in the contact centre industry presents a range of unique challenges. BYC Aqua, a proudly South African market leader in Quality Assurance services, has recently completed a successful transition to a 100% remote working strategy for their colleagues, who are now safely working in the confines of their own homes. Continue reading Outsourcing company BYC Aqua share how to successfully transition to home working

Automation Anywhere Supports COVID-19 Response at Northampton General Hospital with Intelligent Automation

Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced the company is collaborating with Northampton General Hospital to automate the monitoring and reporting of the medical centre’s oxygen supply to support the treatment of COVID-19 patients. Continue reading Automation Anywhere Supports COVID-19 Response at Northampton General Hospital with Intelligent Automation

Cogito Delivers Unmatched Insight to Support Service Leaders Amid Shift to Remote Work with Latest Release of Cogito Dialog

Cogito, a leader in real-time emotional intelligence solutions, today announced significant enhancements to Cogito Dialog – AI that analyzes phone conversations and provides real-time guidance for frontline call centre agents to better engage with customers. Continue reading Cogito Delivers Unmatched Insight to Support Service Leaders Amid Shift to Remote Work with Latest Release of Cogito Dialog

Speakeasy AI Announces Deeper Integration as Part of Genesys Partnership

Speakeasy AI announced a deeper investment in Genesys as a partner solution, given recent successes with their integration. Speakeasy AI’s integration with Genesys IVR solutions is demonstrating capabilities for conversational AI for Genesys customers that are unmatched in the IVR industry. Continue reading Speakeasy AI Announces Deeper Integration as Part of Genesys Partnership