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Daily Archives: May 11, 2020

Who's Buying What?

Noetica Platform Delivers Flexibility, Scalability and Home-Working for ResQ

May 11, 2020 Sam Heggie-Collins

ResQ and Noetica (a British company, developing software products for the global contact centre market) have enjoyed a long and successful partnership, working together to achieve some significant technological milestones in the UK contact centre industry. Continue reading Noetica Platform Delivers Flexibility, Scalability and Home-Working for ResQ →

Technology

Medallia Launches Quickstart Solutions

May 11, 2020 Sam Heggie-Collins

Medallia announced a powerful set of pre-packaged experience management solutions designed to help companies launch impactful customer and employee experience feedback programs in days. Continue reading Medallia Launches Quickstart Solutions →

Market Research

British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn

May 11, 2020 Sam Heggie-Collins

Despite new UK regulations that encourage consumers to save money by changing suppliers, average customer churn increased by only 3.7% versus 2018, according to the 2020 CallMiner Churn Index which was released today. Continue reading British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn →

Technology

Verint Closes $200 Million Investment by Funds Advised by Apax Partners

May 11, 2020 Sam Heggie-Collins

Verint® announced it has closed the first tranche under the two tranche investment agreement with funds advised by Apax Partners signed in December in connection with Verint’s plan to separate into two independent public companies. Continue reading Verint Closes $200 Million Investment by Funds Advised by Apax Partners →

Technology

RingCentral Reimagines User Experience for Communications and Collaboration with New Unified Desktop App

May 11, 2020 Sam Heggie-Collins

RingCentral announced the launch of the new RingCentral unified desktop app, an entirely reimagined user experience for enterprise communications available both on Windows PCs and Macs. Continue reading RingCentral Reimagines User Experience for Communications and Collaboration with New Unified Desktop App →

Technology

Medallia Completes Acquisition of Voci Technologies

May 11, 2020 Sam Heggie-Collins

Medallia, the global leader in experience management announced it has completed the acquisition of the speech-to-text platform, Voci Technologies. Continue reading Medallia Completes Acquisition of Voci Technologies →

Technology

Dynamic Yield Introduces Audience Export Manager

May 11, 2020 Sam Heggie-Collins

Dynamic Yield, the AI-Powered Personalization Anywhere™ platform, announced the release of its Audience Export Manager – a new feature allowing companies to utilize the rich customer data captured by Dynamic Yield across enterprise systems like email service providers (ESPs), ad networks, call centre solutions, and more. Continue reading Dynamic Yield Introduces Audience Export Manager →

eGain

eGain

Business Systems (UK)

Business Systems (UK)

Noble Systems

Noble Systems

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