Moneypenny is offering its Digital Switchboard service for free to help companies cover their reception teams who are unable to be in the office or who maybe self-isolating and who do not have the technology to manage their switchboards remotely. Continue reading Moneypenny offers its Digital Switchboard service for free to help keep British businesses talking
Daily Archives: May 21, 2020
8×8 Selects GoCardless to Manage Recurring Payments Across Its Growing Global Business
GoCardless, the leading fintech for recurring payments announces that 8×8, a leading integrated cloud communications platform provider, is using GoCardless to provide direct debit as a payment method to its customers worldwide. The company joins a growing number of SaaS businesses choosing GoCardless to power their global payments. Continue reading 8×8 Selects GoCardless to Manage Recurring Payments Across Its Growing Global Business
NICE inContact and Zendesk Working Together to Support Remote Contact Centre Teams
NICE inContact, a NICE business, announced it is partnering with Zendesk to support contact centres responding to changing customer demands. Continue reading NICE inContact and Zendesk Working Together to Support Remote Contact Centre Teams
Verint Launches Compliance Recording for the Full Breadth of Microsoft Teams Collaboration
Verint® announced the availability of its new Microsoft Teams recording integration which helps businesses across industries centrally capture, retain, analyze, and retrieve all communications from Microsoft Teams calling and meeting scenarios – including voice calling, chat, online meetings, screen sharing and more. Continue reading Verint Launches Compliance Recording for the Full Breadth of Microsoft Teams Collaboration
Avtex Acquires CPI Assets
Avtex, a customer experience (CX) consulting and technology company, announced the acquisition of assets of Communications Products, Inc. (CPI), an Indiana-based provider of contact centre and communication solutions. Specifically, Avtex has entered into agreement to purchase CPI’s portfolio of Genesys customers. Continue reading Avtex Acquires CPI Assets
Webinar: Shifting Back – How to prepare for whats next in the contact centre
Staring down the possibility of indefinite shop and outlet closures, extended stay-at-home-orders, and ongoing social distancing restrictions, CX leaders were forced to act fast to achieve business continuity amidst the COVID-19 outbreak. Continue reading Webinar: Shifting Back – How to prepare for whats next in the contact centre