CM.com, a global Conversational Commerce platform, strengthens its customer offering through the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com acquires CX Company
Daily Archives: May 26, 2020
UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone
NICE inContact, a NICE business announced that a UK healthcare provider has moved nearly 2,000 contact centre agents to work remotely from home using NICE inContact CXone, the world’s leading cloud customer experience platform, in response to increased call volume due to the COVID-19 pandemic. Continue reading UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone
NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees
NICE announced the launch of NEVA@home, helping organizations make it easy for their employees to provide continued service excellence even when working remotely. Additionally, NICE has made available the NEVA Starter Kit, to help organizations get up and running with NEVA on every employee desktop and realize value within days. Continue reading NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees
CXone Integrates with Microsoft Teams and Microsoft Dynamics 365 to Increase Efficiency and Personalization
NICE inContact, a NICE business announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE inContact CXone. Together, CXone and Microsoft Teams allow contact center agents to smoothly collaborate with other experts for quicker case resolution. Continue reading CXone Integrates with Microsoft Teams and Microsoft Dynamics 365 to Increase Efficiency and Personalization
Sytel Launches Global Compliance to Protect Consumers and Contact Centres
Sytel is delighted to launch Global Compliance, available immediately, enabling contact centres to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media types. Continue reading Sytel Launches Global Compliance to Protect Consumers and Contact Centres
Simplify Deploys 8×8 for Enhanced Collaboration and Engagement
8×8 announced that Texas-based Simplify. Inc., a leading communications consultancy and data services company, has deployed the 8×8 X Series cloud communications solution to enable its employees to work safely and effectively from the office or home. Continue reading Simplify Deploys 8×8 for Enhanced Collaboration and Engagement