UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone

NICE inContact, a NICE business announced that a UK healthcare provider has moved nearly 2,000 contact centre agents to work remotely from home using NICE inContact CXone, the world’s leading cloud customer experience platform, in response to increased call volume due to the COVID-19 pandemic. Continue reading UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone

NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees

NICE announced the launch of NEVA@home, helping organizations make it easy for their employees to provide continued service excellence even when working remotely. Additionally, NICE has made available the NEVA Starter Kit, to help organizations get up and running with NEVA on every employee desktop and realize value within days. Continue reading NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees

CXone Integrates with Microsoft Teams and Microsoft Dynamics 365 to Increase Efficiency and Personalization

NICE inContact, a NICE business announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE inContact CXone. Together, CXone and Microsoft Teams allow contact center agents to smoothly collaborate with other experts for quicker case resolution. Continue reading CXone Integrates with Microsoft Teams and Microsoft Dynamics 365 to Increase Efficiency and Personalization