Avaya Cloud Office™ UCaaS Solution Now Available in Australia, Canada, and the UK

Avaya and RingCentral announced the global expansion and general availability of Avaya Cloud Office™ by RingCentral® in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively. Continue reading Avaya Cloud Office™ UCaaS Solution Now Available in Australia, Canada, and the UK

BlueJeans Maximizes the WFH Experience With Secure Video Collaboration at Scale

BlueJeans by Verizon, a trusted enterprise-grade video conferencing and events platform, today announced a core set of new features for meeting security, engagement, and time management to augment the work from home (WFH) experience. Continue reading BlueJeans Maximizes the WFH Experience With Secure Video Collaboration at Scale

UJET and Calabrio Partner to Drive New Wave of Cloud Contact Centre and Workforce Engagement Solutions

UJET Inc., a leading provider of cloud contact centre solutions, and Calabrio, the customer experience intelligence company, announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact centre that delivers efficient, empathetic and consistent customer experiences across every channel. Continue reading UJET and Calabrio Partner to Drive New Wave of Cloud Contact Centre and Workforce Engagement Solutions

PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments

PCI Pal®, the global provider of secure payment solutions, announced that its Agent Assist solution is now compliant with key Avaya Contact Center solutions, enabling enterprises to integrate telephone payment security into their existing telephony systems to help achieve PCI DSS compliance for telephone and digital payments. Avaya is a global leader in solutions that enhance and simplify communications and collaboration. Continue reading PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments

Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era

Faced with social distancing requirements and extreme hold times caused by the COVID-19 pandemic, brands worldwide have quickly shifted resources and accelerated plans to connect with their customers through messaging, and consumers are responding. LivePerson, a global leader in conversational solutions, is powering these experiences for financial services, retail, telco, travel, and other businesses as well as state and local governments. Continue reading Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era