Avaya and RingCentral announced the global expansion and general availability of Avaya Cloud Office™ by RingCentral® in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively. Continue reading Avaya Cloud Office™ UCaaS Solution Now Available in Australia, Canada, and the UK
Monthly Archives: June 2020
BlueJeans Maximizes the WFH Experience With Secure Video Collaboration at Scale
BlueJeans by Verizon, a trusted enterprise-grade video conferencing and events platform, today announced a core set of new features for meeting security, engagement, and time management to augment the work from home (WFH) experience. Continue reading BlueJeans Maximizes the WFH Experience With Secure Video Collaboration at Scale
UJET and Calabrio Partner to Drive New Wave of Cloud Contact Centre and Workforce Engagement Solutions
UJET Inc., a leading provider of cloud contact centre solutions, and Calabrio, the customer experience intelligence company, announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact centre that delivers efficient, empathetic and consistent customer experiences across every channel. Continue reading UJET and Calabrio Partner to Drive New Wave of Cloud Contact Centre and Workforce Engagement Solutions
PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments
PCI Pal®, the global provider of secure payment solutions, announced that its Agent Assist solution is now compliant with key Avaya Contact Center solutions, enabling enterprises to integrate telephone payment security into their existing telephony systems to help achieve PCI DSS compliance for telephone and digital payments. Avaya is a global leader in solutions that enhance and simplify communications and collaboration. Continue reading PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments
Nuvias announces Zoom partnership in Europe
Nuvias UC, the Unified Communications Practice of the Nuvias Group, a leading, high-value, solutions-led EMEA Distributor, announces its European partnership with Zoom Video Communications and its appointment to Master Agent for Zoom. Continue reading Nuvias announces Zoom partnership in Europe
Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era
Faced with social distancing requirements and extreme hold times caused by the COVID-19 pandemic, brands worldwide have quickly shifted resources and accelerated plans to connect with their customers through messaging, and consumers are responding. LivePerson, a global leader in conversational solutions, is powering these experiences for financial services, retail, telco, travel, and other businesses as well as state and local governments. Continue reading Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era
Contact Centre scheduling efficiency: time to try something new?
Managing your contact centre capacity while adjusting to increased home working and customer demand is a balancing act. Scheduling techniques such as the Puzzel optimal net staffing approach and using cloud workforce management solutions can tip the scales in your favour. Continue reading Contact Centre scheduling efficiency: time to try something new?
LivePerson integrates with Google’s Business Messages to help brands connect with customers directly from Google Search and Maps
LivePerson, a global leader in conversational solutions, announced it has joined Google’s partner program to help brands launch on Business Messages, which lets customers initiate messaging conversations with businesses directly from Google Search and Maps. Continue reading LivePerson integrates with Google’s Business Messages to help brands connect with customers directly from Google Search and Maps
ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19
ufirst, an Italy-based innovative digital platform available via mobile app which offers a cloud queue management solution, chose Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, to power the development of its messaging features for the ufirst platform. Continue reading ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19
HSBC Bank Launches Apple Business Chat to Help Customers Seamlessly Handle Banking Needs
HSBC Bank USA, N.A., (HSBC), part of the HSBC Group, announced the launch of its Apple Business Chat channel, providing customers a secure, seamless way to message directly with HSBC’s customer service centre via the Messages app on all Apple devices, without the need to download an additional program. Continue reading HSBC Bank Launches Apple Business Chat to Help Customers Seamlessly Handle Banking Needs
Recipe box company Mindful Chef selects Vonage to transform CX
Vonage announced that healthy recipe box company, Mindful Chef, has chosen the Vonage Contact Center to better serve its customer-base following a 452 percent increase in customers. Continue reading Recipe box company Mindful Chef selects Vonage to transform CX
Office Depot Europe Selects SAP Customer Experience to Help Consumers Seamlessly Order Workplace Supplies
SAP announced Office Depot Europe B.V. has extended its strategic collaboration with SAP by selecting multiple SAP Customer Experience solutions to replace existing systems. Continue reading Office Depot Europe Selects SAP Customer Experience to Help Consumers Seamlessly Order Workplace Supplies
Vonage Enables Omnichannel Customer Experience for Koopid
Vonage has announced that Koopid, the next-generation, AI-powered customer experience orchestration platform, has chosen Vonage to grow their customer base and enhance customer experience at a time when customer experience is more important than ever. Continue reading Vonage Enables Omnichannel Customer Experience for Koopid
Hotelbeds innovates customer service experience with chatbot launch
Hotelbeds, the world’s leading bedbank, has announced the launch of a chatbot feature called Bedsy that will be available to Hotelbeds and Bedsonline clients. Continue reading Hotelbeds innovates customer service experience with chatbot launch
SugarCRM Named Mid-Market Leader for CRM by G2 for the 4th Consecutive Year
SugarCRM announced that it was named a leader in the new G2 Grid Report® for the Mid-Market for the fourth consecutive year, for a total of 16 consecutive quarters. Sugar received high customer satisfaction scores for ease of doing business, ease of administration, and meeting overall requirements. Continue reading SugarCRM Named Mid-Market Leader for CRM by G2 for the 4th Consecutive Year