Avaya and RingCentral announced the global expansion and general availability of Avaya Cloud Office™ by RingCentral® in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively. Continue reading Avaya Cloud Office™ UCaaS Solution Now Available in Australia, Canada, and the UK
BlueJeans by Verizon, a trusted enterprise-grade video conferencing and events platform, today announced a core set of new features for meeting security, engagement, and time management to augment the work from home (WFH) experience. Continue reading BlueJeans Maximizes the WFH Experience With Secure Video Collaboration at Scale
UJET Inc., a leading provider of cloud contact centre solutions, and Calabrio, the customer experience intelligence company, announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact centre that delivers efficient, empathetic and consistent customer experiences across every channel. Continue reading UJET and Calabrio Partner to Drive New Wave of Cloud Contact Centre and Workforce Engagement Solutions
PCI Pal®, the global provider of secure payment solutions, announced that its Agent Assist solution is now compliant with key Avaya Contact Center solutions, enabling enterprises to integrate telephone payment security into their existing telephony systems to help achieve PCI DSS compliance for telephone and digital payments. Avaya is a global leader in solutions that enhance and simplify communications and collaboration. Continue reading PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments
Nuvias UC, the Unified Communications Practice of the Nuvias Group, a leading, high-value, solutions-led EMEA Distributor, announces its European partnership with Zoom Video Communications and its appointment to Master Agent for Zoom. Continue reading Nuvias announces Zoom partnership in Europe
Faced with social distancing requirements and extreme hold times caused by the COVID-19 pandemic, brands worldwide have quickly shifted resources and accelerated plans to connect with their customers through messaging, and consumers are responding. LivePerson, a global leader in conversational solutions, is powering these experiences for financial services, retail, telco, travel, and other businesses as well as state and local governments. Continue reading Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era
Managing your contact centre capacity while adjusting to increased home working and customer demand is a balancing act. Scheduling techniques such as the Puzzel optimal net staffing approach and using cloud workforce management solutions can tip the scales in your favour. Continue reading Contact Centre scheduling efficiency: time to try something new?