Avaya Cloud Office™ UCaaS Solution Now Available in Australia, Canada, and the UK

Avaya and RingCentral announced the global expansion and general availability of Avaya Cloud Office™ by RingCentral® in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively. Continue reading Avaya Cloud Office™ UCaaS Solution Now Available in Australia, Canada, and the UK

UJET and Calabrio Partner to Drive New Wave of Cloud Contact Centre and Workforce Engagement Solutions

UJET Inc., a leading provider of cloud contact centre solutions, and Calabrio, the customer experience intelligence company, announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact centre that delivers efficient, empathetic and consistent customer experiences across every channel. Continue reading UJET and Calabrio Partner to Drive New Wave of Cloud Contact Centre and Workforce Engagement Solutions

PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments

PCI Pal®, the global provider of secure payment solutions, announced that its Agent Assist solution is now compliant with key Avaya Contact Center solutions, enabling enterprises to integrate telephone payment security into their existing telephony systems to help achieve PCI DSS compliance for telephone and digital payments. Avaya is a global leader in solutions that enhance and simplify communications and collaboration. Continue reading PCI Pal’s Agent Assist Helps Customers Achieve PCI DSS Compliance for Telephone and Digital Payments

Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era

Faced with social distancing requirements and extreme hold times caused by the COVID-19 pandemic, brands worldwide have quickly shifted resources and accelerated plans to connect with their customers through messaging, and consumers are responding. LivePerson, a global leader in conversational solutions, is powering these experiences for financial services, retail, telco, travel, and other businesses as well as state and local governments. Continue reading Consumer hold times evaporate as LivePerson sees massive shift from phones to messaging in the COVID era

LivePerson integrates with Google’s Business Messages to help brands connect with customers directly from Google Search and Maps

LivePerson, a global leader in conversational solutions, announced it has joined Google’s partner program to help brands launch on Business Messages, which lets customers initiate messaging conversations with businesses directly from Google Search and Maps. Continue reading LivePerson integrates with Google’s Business Messages to help brands connect with customers directly from Google Search and Maps

ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19

ufirst, an Italy-based innovative digital platform available via mobile app which offers a cloud queue management solution, chose Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, to power the development of its messaging features for the ufirst platform. Continue reading ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19

HSBC Bank Launches Apple Business Chat to Help Customers Seamlessly Handle Banking Needs

HSBC Bank USA, N.A., (HSBC), part of the HSBC Group, announced the launch of its Apple Business Chat channel, providing customers a secure, seamless way to message directly with HSBC’s customer service centre via the Messages app on all Apple devices, without the need to download an additional program. Continue reading HSBC Bank Launches Apple Business Chat to Help Customers Seamlessly Handle Banking Needs