Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began, according to The ‘Annual Gig Customer Service’ report, released today by AI-driven gig customer service platform Limitless. Continue reading ‘Gig’ customer service booming during Covid-19, says report
Daily Archives: May 12, 2020
LogMeIn Unlocks Untapped Potential of Co-Browsing with Rescue Live Guide
LogMeIn announced the launch of Rescue Live Guide, which provides instant and secure co-browsing capabilities that enable customer service agents to resolve issues faster via guided, personalised support. Continue reading LogMeIn Unlocks Untapped Potential of Co-Browsing with Rescue Live Guide
Fonolo and Conn3ct Partner
Fonolo, the cloud-based call-back solution pioneer, announced that it has partnered with one of the United Kingdom’s top contact centre resellers to bring its innovative call-back solutions to companies across the UK. Continue reading Fonolo and Conn3ct Partner
Working with channel partners to meet changing technology requirements
Covid-19 poses a significant risk to both channel partners and vendors. In return, it’s also the time for partners to communicate closely and in a transparent manner with vendors. Steve Haworth, CEO of the TeleWare Group, explores why this closer relationship will help both partners and vendors to successfully navigate this crisis period… Continue reading Working with channel partners to meet changing technology requirements
AWS Announces General Availability of Amazon Kendra
Amazon Web Services (AWS), an Amazon.com company, announced the general availability of Amazon Kendra, a highly accurate and easy to use enterprise search service powered by machine learning. Continue reading AWS Announces General Availability of Amazon Kendra
Anywhere365 Receives a Follow-on Investment of €20 Million From Existing Investor Bregal Milestone
Anywhere365, the leading software provider for Enterprise Dialogue Management and Cloud Contact Center for Microsoft Teams, announced that it has received an additional €20 million investment from its existing investor Bregal Milestone. Continue reading Anywhere365 Receives a Follow-on Investment of €20 Million From Existing Investor Bregal Milestone