By Martin Taylor, Deputy CEO at Content Guru… Continue reading Five reasons contact centres are moving to the cloud right now (or should if they aren’t already)
Daily Archives: May 27, 2020
Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation
Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX) management provider announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with Uniphore’s world-class Automation and Artificial Intelligence (AI) CSA platform to transform the customer experience and enable tailored and powerful solutions for Sitel Group’s customers around the globe. Continue reading Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation
DocPlanner Group Chooses Vonage to Power its Telehealth Service
Vonage has announced that DocPlanner Group has chosen Vonage to power its telehealth service. With Vonage’s Video API, DocPlanner, the leading healthcare booking platform globally, will be able to offer doctors the best possible support throughout the COVID-19 pandemic. Continue reading DocPlanner Group Chooses Vonage to Power its Telehealth Service
Aircall Raises $65 Million of New Investment
Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day announced it has closed $65 million in Series C funding, led by DTCP with participation from new investors Swisscom Ventures and Adams Street, as well as all existing investors including eFounders, Draper Esprit, Balderton Capital, and NextWorld. Continue reading Aircall Raises $65 Million of New Investment
DefinedCrowd Raises US$50.5M in Record-Breaking Series B Round
DefinedCrowd, a leading data provider for artificial intelligence, announced it has raised an additional US$50.5M in a Series B funding round. Continue reading DefinedCrowd Raises US$50.5M in Record-Breaking Series B Round
Vonage Contact Centre helps Onecom Avoid Disruption in Customer Experience During COVID-19
Vonage announced that Onecom has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning all employees from working at the office to their homes overnight in response to the COVID-19 pandemic. Continue reading Vonage Contact Centre helps Onecom Avoid Disruption in Customer Experience During COVID-19