Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX) management provider announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with Uniphore’s world-class Automation and Artificial Intelligence (AI) CSA platform to transform the customer experience and enable tailored and powerful solutions for Sitel Group’s customers around the globe. Continue reading Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

Aircall Raises $65 Million of New Investment

Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day announced it has closed $65 million in Series C funding, led by DTCP with participation from new investors Swisscom Ventures and Adams Street, as well as all existing investors including eFounders, Draper Esprit, Balderton Capital, and NextWorld. Continue reading Aircall Raises $65 Million of New Investment