Infobip launches Conversations – a contact centre solution that enables businesses to offer connected customer experiences

Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Infobip is a global cloud communications company that enables businesses to build connected customer experiences across all stages of the customer journey at scale. Continue reading Infobip launches Conversations – a contact centre solution that enables businesses to offer connected customer experiences

Five9 Announces Four New Packaged Applications Powered by Whendu to Streamline Enterprise Complexities

Five9 announced the availability of four new packaged applications built on the Five9 Whendu workflow automation platform. Whendu applications address targeted use cases, covering key enterprise requirements like real-time dashboards and customer outreach, designed to make customer service a more human experience. Continue reading Five9 Announces Four New Packaged Applications Powered by Whendu to Streamline Enterprise Complexities

Al Rayan Bank Uses Vonage Contact Center to Avoid Business Disruption During COVID-19

Vonage announced that Al Rayan Bank, the UK’s oldest and largest Sharia-compliant retail bank, avoided business disruption and maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from office locations to their homes in response to the COVID-19 pandemic. Continue reading Al Rayan Bank Uses Vonage Contact Center to Avoid Business Disruption During COVID-19