Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Infobip is a global cloud communications company that enables businesses to build connected customer experiences across all stages of the customer journey at scale. Continue reading Infobip launches Conversations – a contact centre solution that enables businesses to offer connected customer experiences
Daily Archives: May 6, 2020
Contact centres stay secure with Eckoh’s CallGuard Remote and ChatGuard
Since the start of the COVID-19 crisis, organisations across all sectors have faced a tough challenge – how to continue serving their customers to the same standard, when their customer service representatives are based at a remote or home-working location. Continue reading Contact centres stay secure with Eckoh’s CallGuard Remote and ChatGuard
Five9 Announces Four New Packaged Applications Powered by Whendu to Streamline Enterprise Complexities
Five9 announced the availability of four new packaged applications built on the Five9 Whendu workflow automation platform. Whendu applications address targeted use cases, covering key enterprise requirements like real-time dashboards and customer outreach, designed to make customer service a more human experience. Continue reading Five9 Announces Four New Packaged Applications Powered by Whendu to Streamline Enterprise Complexities
8×8 Cloud Business Phone System Launched In UK SME Market
8×8 announced the availability of 8×8 Express in the UK. 8×8 Express offers a complete business phone system, enabling the UK’s five million micro-businesses to set up a professional cloud communications system in minutes with no additional support required. Continue reading 8×8 Cloud Business Phone System Launched In UK SME Market
Artificial Intelligence: first aid for companies in challenging times
When unexpected events occur and customer demand increases what can companies do to smooth out the resulting peaks and troughs? Henry Jinman at EBI.AI outlines four ways conversational AI can help and shares a real-life example. Continue reading Artificial Intelligence: first aid for companies in challenging times
Al Rayan Bank Uses Vonage Contact Center to Avoid Business Disruption During COVID-19
Vonage announced that Al Rayan Bank, the UK’s oldest and largest Sharia-compliant retail bank, avoided business disruption and maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from office locations to their homes in response to the COVID-19 pandemic. Continue reading Al Rayan Bank Uses Vonage Contact Center to Avoid Business Disruption During COVID-19