Work-from-home could be the post Covid-19 lockdown norm for the majority of contact centre workers according to a new online poll. Continue reading Work-from-home to be part of the new normal for over 50 per cent of UK contact centres
Daily Archives: May 19, 2020
Capital City College Group adopts Puzzel for multi-brand contact centre
Puzzel, a leading cloud-based contact centre software provider, has announced that London’s largest further education college group, Capital City College Group, has successfully implemented Puzzel’s omni-channel customer service solution including the latest AI-powered Agent Assist technology. Continue reading Capital City College Group adopts Puzzel for multi-brand contact centre
Verizon officially closes BlueJeans deal
Verizon welcomes 390 new employees today after officially closing the deal with BlueJeans Network. Keeping businesses connected has always been a priority for Verizon. Continue reading Verizon officially closes BlueJeans deal
Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences
Genesys®, the global leader in cloud customer experience and contact centre solutions, announced it is partnering with Zoom Video Communications, Inc. to make it easier for teams to work together more efficiently. Continue reading Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences
Confirmit Names Kyle Ferguson as New CEO
Confirmit, the leading global solutions provider for Customer Experience, Employee Experience and Market Research announced that Kyle Ferguson has joined the company as Chief Executive Officer. Continue reading Confirmit Names Kyle Ferguson as New CEO
Pega Launches Ethical Bias Check To Help Prevent AI Discrimination Across All Customer Interactions
Pegasystems announced Ethical Bias Check, a new capability of Pega Customer Decision Hub™ that helps eliminate biases hidden in the artificial intelligence (AI) driving customer engagements. The feature flags possible discriminatory offers and messages generated by AI across all channels before they reach the customer. Continue reading Pega Launches Ethical Bias Check To Help Prevent AI Discrimination Across All Customer Interactions