Capital City College Group adopts Puzzel for multi-brand contact centre

Puzzel, a leading cloud-based contact centre software provider, has announced that London’s largest further education college group, Capital City College Group, has successfully implemented Puzzel’s omni-channel customer service solution including the latest AI-powered Agent Assist technology. Continue reading Capital City College Group adopts Puzzel for multi-brand contact centre

Pega Launches Ethical Bias Check To Help Prevent AI Discrimination Across All Customer Interactions

Pegasystems announced Ethical Bias Check, a new capability of Pega Customer Decision Hub™ that helps eliminate biases hidden in the artificial intelligence (AI) driving customer engagements. The feature flags possible discriminatory offers and messages generated by AI across all channels before they reach the customer. Continue reading Pega Launches Ethical Bias Check To Help Prevent AI Discrimination Across All Customer Interactions

Banca Transilvania Chooses Vonage to Power its Digital Transformation

Vonage, a global business cloud communications leader, announced that Banca Transilvania has chosen Vonage to power its digital transformation of traditional banking. The first bank in Romania is leveraging the Vonage API Platform to offer customers an AI-powered virtual assistant through WhatsApp using the Vonage Messages API. Continue reading Banca Transilvania Chooses Vonage to Power its Digital Transformation

The Prada Group Selects Sprinklr to Reach a New Generation of Luxury Customers through Modern Channels

Sprinklr, the leading Customer Experience Management platform (CXM) announced that the Prada Group, a global leader in the luxury goods industry, is using Sprinklr to enable its data-driven social advertising and engagement strategy. Continue reading The Prada Group Selects Sprinklr to Reach a New Generation of Luxury Customers through Modern Channels